I have used 3 different cleaning ladies and Diva with a Duster has been the best one so far. I've been using her service for the past year and she has done a fabulous job every time. She usually brings another lady to help her and their usually done in 2-3 hours. They are VERY thorough at what they do. Yes she did mention when she visited me that they do not move fridges or stoves (or any furniture) because they can be heavy and they do not want to be responsible for scratching our floors. I respected that she was up front with me. Thats no problem anyway because I wouldn't want a lady to move heavy appliances. Buddy that wrote the first review...That picture you showed is probably before you called her!! Sometimes in business you have to walk away from customers and that's probably why she didn't ask WHY you didn't want her services. When I pay her, I leave her money on the kitchen counter (because I'm not home). I have referred her to 4 other people and they have been extremely happy with her. She gave me the option to pay by cash or by cheque and she would provide me an invoice. I do not expect someone to invoice me and then have to wait 30 days to get paid!!