Emailed before they opened , received a call within minutes of store opening, was given the option of two times for the service call.
The service man called on the morning of the service call to confirm
He showed up on time , removed his shoes
Went to work , intermittent problem but he felt it was as he said, fixed the washer and did advise it may be fine or it may be the timer
He told me the price of the timer and advised me it would probably
be better just to get a new machine
It was the way a service call should have been.
Would use and recommend them to anyone wanting honest prompt service

Our Freezer drain had been clogged for a while. Ice was building up in the freezer and leaking on my hardwood flooring. In fear of what it would cost we put it off and continued to clear and clean out the ice. A few weeks ago our Ice-maker stopped working, as we only purchased the fridge 5 years ago we were quite frustrated so I called for a few quotes.

North Durham Appliance was great to deal with, explained the issue over the phone and even gauged how long it would take. The technician was on time and very knowledgeable. Everything is working great now.

They were not the cheapest rate we received but seemed most knowledgeable and friendly.

I hired North Durham to fix my oven in October 2017 . Oven was not keeping a proper temperature and would overheat. I could buy a new one but I wanted to try and fix it. They did fix it and it's still working six months later. They did a good job and the service was great. No issues at all. Fair price and great service.

Dryer was making a high pitched seal and that initiated a call to North Durham Appliances. I phoned Monday even after hours, with a request for a service call. They returned my call Tus day morning. Kevin showed up Wednesday. .identified the problem immediately and had it fixed quickly.

Response time was excellent and Kevin was a real professional.

Very pleased and will pass this company along to family and friends.

Thanks for the excellent service.

We reported a problem with our fridge to North Durham Appliance late in the afternoon and it was fixed by 1:00 p.m. next day. (North Durham Appliance was recommended to us by Paddy's Market). Chris, the serviceman, was able to diagnose and repair the fridge in 1.5 hours. He knew that it could be one of three issues so came prepared with the possible parts needed. He was thorough and professional and did contact us at the assigned times. We would not hesitate to recommend and use North Durham Appliance in the future.

I called North Durham Appliance as I would for ANY appliance repair I have. Again, they not only met my expectations but exceeded them!! When I noticed my dryer had no heat, I called immediately and was assured someone would be there the very next day! Kevin came by to have a look and was knowledgeable, friendly and quick. He told me what the issue was and that he had to order the part. He advised me it would be fixed Thursday afternoon. Here we are Thursday afternoon and I am back to doing laundry!!
Thank you Kevin and North Durham Appliance for fixing my issue quickly and being more than reasonable with your pricing!!!

Our refrigerator only a few years old always had a problem with maintaining the fridge temperature and emitted a noise which was at times bothersome. When I contacted the manufacturer about a year ago, I was advised this was normal. The fridge stopped cooling and I called North Durham Appliance because of their ratings and comments on Home Stars. The technician, Chris, arrived in the time frame promised and determined the problem quickly. Chris also double checked to see if the warranty was still valid. A part needed to be ordered and was installed within a couple of days. I have to say that our refrigerator seems to be working better than new. Since Chris did the repair the temperature stays even and there is absolutely no noise. I am very impressed with the service, knowledge and reasonable price. I would highly recommend this company and will definitely use them in the future for all my appliance issues. I have also recommended them to colleagues and friends.

I called them as part of warranty - dishwasher tub was not filing - they were on time- courteous and fixed the problem and proactively fixed another problem - recognising that the main panel was glowing eer so dimly even when off..service technician was called Lucas.

Fast friendly service explained the issue with the machine back up and running. Highly recommend this company for any kind of appliance repair. A.....for service and that's hard to find sometimes.

I called North Durham Appliance based on reviews in Homestars. I described my problem on the phone and they scheduled that Chris would be calling me in the morning to setup the visit. This Company was very prompt in scheduling. Chris came on time as scheduled. He already had the dryer part on hand and repaired the dryer very quickly. He even cleaned the dryer of lint as it was accumulating inside the dryer, which may become a fire hazard. This service was two months ago already and my dryer is still working perfectly.

This month, I called North Durham Appliance again to repair my fridge as it was not cooling properly. Again, the repair was scheduled promptly. This time, Kevin visited us on time - he diagnosed and repaired my fridge very quickly. He even recommended steps to ensure the problem does not recur in the future.

Glad I have found a reliable repair company that provides great service and reasonable rates!