Although this company was very responsive, completed an emergency repair on a very cold night and supplied new furnace next day, I was thoroughly annoyed when I realized afterwards it was not the same company I was actually consulting with to replace my furnace (very similar name), eventhough I clearly indicated I was working with one of their sales people. The install...I see they did not vent the fresh air intake to the outside of the house, as I now observe with other homes with newly installed furnaces. The furnace itself is fine and is much better than our old one. I have also yet to see my rebate. I would not recommend this company to anyone.