We needed to get our 5 year old Miele vacuum serviced. We were happy to find a shop near enough to our home. The original estimate was $50 and a "couple of days". But it actually cost double that price and it took a couple of weeks. My husband went in to pick it up and pay but he was sent away saying that no one was there to do the transaction. (!!?!?) So he had to make another trip back to the store a few days later. Fortunately, the vacuum is now working well again, but really, this was not a good experience.