ProRise Painting and Drywall

Formerly ProRise Painting And Restoration
Drywall Contractors
5811 Pandora Street Burnaby BC V5B 1M3
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Marjorie
Marjorie
9 reviews Vancouver, BC
6/10

Interior ceiling painting

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I needed my ceilings painted and contacted three companies for quotes and available times in July, 2012. ProRise’s initial quote was twice the amount quoted by the other two companies and I was prepared to wait until September when the other companies were available. In the meantime, Joseph Halfar re-contacted me and presented a revised quote that was more in line with the other companies and stated he would assign a two man crew for Aug. 18, 2012. As we were having a family wedding and guests Aug. 24th, I decided to give ProRise a try.
On Aug. 18th, a two man crew arrived promptly at 9:00 AM, prepared the areas by taping protective plastic on all other surfaces, and worked in a professional and efficient manner. They removed all the potlight housing prior to painting and replaced them after completing the job.
There was an error in the paint color, and this was pointed out by the crew. I appreciated the fact that they informed me of the paint color difference, rather than just blindly using the paint because it was there. The situation was quickly rectified with replacement paint that was a closer match to the original paint. The crew left a quart of left-over paint for future touch-ups, cleaned up, replaced the potlight housings, and even painted one that was discolored, and moved furniture back to their original places after the job was done.
I am highly satisfied with the professionalism and efficiency of the crew assigned to this job, and would recommend them to friends and family; however the same cannot be said of Joseph Halfar, who made errors in the job quote, invoicing, and paint match, as he neglected to take the available paint sample and formulation that was offered. He also posted an abridged version of my feedback without my prior permission and when I commented that future customers should have full disclosure, he agreed to post the complete version but did not.

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Company Response

Hello Marjorie, thank you for your feedback. Your ceilings looks great, Henry and Tomas did a great job. I do apologize for the paint mix up but it's a good thing we corrected the issue and got the job done on time and on budget.
In regards to the final invoice the details of the owing balance were outlined in the email , but for future reference I will make sure things are more clear. With the feedback your original rating was a 10/10 score, I was unsure if you wanted to include your experience with me. Your feedback is very important to me as customer service is my number one priority, if there is anything else I can do to compensate you for your inconvenience please let me know. I would like to thank you again for the oppertunity and feedback, if you have any further questions feel free to contact me anytime.

Regards,
Joseph Halfar