Yes I will agree they know there products but I find them too pushy to make a sale. I know its a business and they want to make a sale. BUt why cant you price match when you even say you will price match if its the same model and they have inventory. We ended up going to a competitor. In the past we have bought alot of appliances for all 3 homes and all of our relatives. The store doesnt seem the same anymore. But Wayne is the only one left who know his products. I wish he was there when I was. Than I know the sale would of went well.