We needed a new tv and it was suggested we try Open Box. The store is bare bones and I think they need more service people; however, regardless of time required before we got waited on, we received good service. The guy was pleasant although rushed and assisted with packing the large tv into our vehicle. The prices were excellent. My only concern was the fact that when we got it home and out of the box the backing of the remote was missing. When I called to get a replacement I was told there weren't any. But, nevertheless, the price more than outweighed the deficiencies in the service.