Team was delayed from appointed time of arrival due to more work than expected on previous job. ROB CALLED ME TWICE TO LET ME KNOW THEY WERE GOING TO BE LATE, AND THEN TO LET ME KNOW WHEN THEY WERE ABOUT AN HOUR OUT! Who does that nowadays?
Showed up with their arbourist in tow, who walked around and educated/ advised as my wife peppered team with questions. All four on team were pleasant, proffessional and efficient.
Rob's been doing this for many years, has all the equipment, and an effective team to make it all work.
Rob was up on ladder for the high stuff, while others were cleaning up and getting low hanging branches.
Rob was 'all business' until job was efficiently completed, then proceeded to engage in an interesting and fun conversation on history of his business, the markets, investing, and holiday time.
Hell, I'd invite them back for a beer on the deck! Perfect jobs done in the future is a given.