I receive a prompt estimate of the cost for the pipe replacement. The workers arrived at the time agreed and completed the service. The service took a bit longer than estimated to complete, but the cost did not change. The job was completed well although there were some difficulties during the process. The process used to line the old pipe was very neat and tidy as it required no digging of a trench in the front yard. I felt that the job had some complications because the process was still fairly new.