We hired Richard "The Piano Guy" to move a piano and it's matching bench for us - based on a recommendation. The move seemed to go okay, no damage, all was good. However, when we discovered that there was some family materials in the bench, we contacted the person we purchased it from - to see if she wanted the materials back ... she told us it wasn't hers. The Piano Guy had given us the wrong piano bench. Over a year later, we're still fighting to get the right bench. We get brushed off with emails, delays, etc. The latest response is that he'll give us $75 to go buy a bench we'd like and he'll remove the wrong one in our possession.
The company had to do two simple things - move a piano and a bench. They failed on half of those.
- Company Response
Unfortunately our responsibility only entails picking up what the "seller" offers us on arrival. We have know way of knowing until arrival. Complaining 8 months later only adds to the difficulty of finding truth in the transaction.