Not sure if this is the right company/contractor who performed service on my couch repair but it is connected with Sears. After having purchased a couch about 6 months before, I started noticing a slight rip near the seam of one of the cushions and called Sears to see if they can replace or fix this. It took some time before we were able to coordinate the timing in order for them to send someone out due to my work schedule. The person who was setting up the booking was very diligent in trying to work around my schedule and called me 3 times in order to see if certain times would work for me as they had a pending work order and at 1 of the previous scheduled times, I had to cancel. She was very good and the person who arrived here finally was extremely friendly and courteous also. He did the job and I was very satisfied with the outcome.