Watermart

Water Filtration & Purification
ON
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Reviews for Watermart

Average customer rating:
9.9 10 (397 reviews)

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Bill from Toronto
Bill from Toronto
6 reviews , ON
10/10

Water Filtration System

Watermart is a great company and Dave and his staff always take care of everything. I like the fact that they use certified filters that are verified to perform the job per specs. They send out reminders on filter changes and you can get any manner of help if you plan to do some simple maintenance/filter changes on your own.

I can't remember the price so I'm really only guessing. Price is never a concern for me if I know the company will do a great job, but my recollection is that when I found Watermart they were competitive with their price compared to others, but their level of quality is higher.

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Company Response

Hello Bill. Thank you so much for writing us such a great review. I'm so happy to hear that you feel we've taken good care of your water treatment needs over the years. It does make sense to send out reminders (I wouldn't remember to change my own household filters if our system didn't remind me) - I'm glad you think so, too. And yes...we do try to stay competitive our pricing. Always happy to help if you have follow up questions or questions about the local water supply. Please give us a call any time. Many thanks once again. Dave & the Watermart Team.

Private User
Private User
Private User reviews , ON
10/10

Water Filter Change

We have been using this company for over ten years. They have installed water softeners, iron filters, reverse osmosis, UV light filters and most recently done a filter change at our home. Ron is always great to work with, polite and very knowledgeable. Highly recommended.

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Company Response

Hello. Thank you for taking the time to write Watermart and Ron such a great review! We consider him a great guy to work with as well - and (like you said) he definitely knows his stuff (over 15 years with us now!). Thank you as well for your business over the years. It is certainly a privilege to have a customer such as yourself. Please let myself or any of the team know any time if you have questions. All the best! Dave, Ron & the Watermart Team.

Cecile in Toronto
Cecile in Toronto
1 review Toronto, ON
10/10

Service

I would like to express my appreciation to Watermart in providing me with excellent quality drinking water during the past 10 years. I have peace of mind consuming top quality water and enjoy the 'sweet' taste whenever I drink it.

Ken, the servie technician, is most polite, pleasant and proficient. I appreciate his reminding me that my filter housing units are 10 years old and suggested that they needed to be replaced. I was happy to accept his suggestion.

With appreciation,

Cecile Lou
Scarborough, Ontario

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Company Response

Hello Cecile. We would like to extend our thanks to you for 10 years of business (and counting!). I'm so glad to hear that you continue to appreciate the difference between the water from your system and the water from your kitchen tap. Thank you also for your kind words regarding Ken. He has been with us for over 10 years now. And you're right; he is everything you describe him to be and we feel lucky to be working with him. Finally, thank you so much for writing us such a great review. Please let myself, Ken or any of the team know if you have questions about your water system or water issues generally. All the best, Dave, Ken and the Watermart Team.

Shelby in
Shelby in
1 review , ON
10/10

Great service

Watermart offers quick, efficient and knowledgeable service. We have been using them to service our RO water system in 2 houses for close to 20 years! Its the one system in the house I don't continually search for service technicians.

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Company Response

Hi Shelby. Many thanks for your business over the (many) years and throughout your moves! I also very much appreciate that you took the time out of your day to write us such a great testimonial. Please be in touch with myself or any of the team any time if you ever have follow up questions. All the best. Dave.

Mike in Mississauga
Mike in Mississauga
1 review Markham, ON
10/10

Excellent work!

After some ongoing trouble with our reverse-osmosis system, I was feeling discouraged until Watermart's technician Ken came by and finally diagnosed the issues. He was thorough in the analysis and correctly identified both issues that were working together to create our lack of capacity. Once he had the problem identified, Ken took the time to explain the situation to me clearly.

Fortunately, Ken had all the parts with him to facilitate the repair. I watched him do the work and asked many questions which he patiently answered. After the repair was complete, Ken stayed and monitored the system under the sink for a while to make sure there were no leaks, which I really appreciated.

Ken was insightful, thoughtful, knowledgable and courteous. My best experience yet with a technician for our water filter.

Thanks Ken!

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Company Response

Hello Mike. Many thanks for your kind words and for your business. Ken has been with us for more than 10 years, is a true water treatment professional and we're lucky to have him on the team. I'm happy to hear that you feel the same way. I'm also happy to hear that he took the time to explain what was happening with your system and that he stayed with it long enough to ensure that everything was working as it should be. I have shared your comments with Ken and he passes back his thanks. Please feel free to get in touch any time if you have follow up questions. And thank you once again. All the best. Dave, Ken & the Watermart Team.

Private User
Private User
Private User reviews Markham, ON
9/10

Filter changed on water system

Yasser showed up 1 minute early. Completed the task within an hour. Efficiently sent invoice so it could be paid on the spot.
All done in less than an hour.
Excellent and friendly service

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Company Response

Hello. "Excellent and friendly service" is such a great thing to hear. It's what we as a company work towards. Both Yasser and I thank you for your kind words and for your business. Please let us know any time if you have follow up questions. Always happy to help. Sincerely, Dave, Yasser and the Watermart Team.

Private User
Private User
Private User reviews , ON
10/10

Service

I have been a customer for 15 years. The service is exceptional and today Yasser was the technician. Prompt, thorough, trustworthy and extremely pleasant. I love this company and strongly recommend them. They offer the kind of advice and service like the good old days!

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Company Response

Hello! I love that you used the adage "the gold old days!" I do feel that it is still possible to offer good products, make ethical business decisions, treat people respectfully and still grow a business in a "big box" world. Thank you for sticking with us for all these years and for your kind comments about Yasser. He is actually a chemical engineer from Syria and we're very lucky to have him as part of the team. Please feel free to get in touch any time if you have questions about your water system or water issues generally. Thank you once again for your comments and your business. Sincerely, Dave, Yasser & the Watermart Team.

Johnathan in Toronto
Johnathan in Toronto
1 review Toronto, ON
10/10

Filter changes

Technician, yaseer, was professional and on time. Very quick and did not make a mess. Office workers that I spoke too, Hugh and Allison, were very helpful and courteous in helping me book the appointment and figuring out a good time.

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Company Response

Hello Johnathan. Thank you so much for your business and for taking the time to review us. Yasser, Hugh and Allison also pass back their thanks. Please be in touch any time if you have follow up questions regarding your system or water issues generally. All the best, Dave, Yasser, Hugh, Allison and the rest of the Watermart Team.

John Currie from Aurora
John Currie from Aurora
4 reviews , ON
10/10

A Good Job

This was one of the more pleasant experiences as their technician was both friendly and efficient while doing a great job. This is a company and someone I would not hesitate to recommend.

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Company Response

Hi John. I'm very happy to hear that you were pleased with Ron's service. He's been with us for 15 years now and really is a knowledgeable and friendly guy. I've passed on your comments to him and he passes back his thanks. Thank you so much for your business over the years (since January 1993!). It is very much appreciated. Please be in touch any time if you have follow up questions. We're always happy to help. Sincerely, Dave, Ron and the Watermart Team.

Private User
Private User
Private User reviews Toronto, ON
10/10

Excellent service!

I am overall extremely satisfied with Water Mart. Their Multi-Stage Filtration System is great. Also their customer service was excellent from beginning to finish. Donna, their sales rep explained everything clearly and answered my questions in a timely way. And Yasser, their technician did an excellent job; he was thorough, explained things and answered all my questions and did not take long to install the system. There was no mess and everything looked great. Overall, I am very happy and would recommend their service and product to everyone wanting a great filtration system.

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Company Response

Hello. I'm so glad to hear that you are satisfied with the system you purchased and with the service we've offered. Donna and Yasser are both great people to work with and I'm very happy to hear that you thought they were professional and offered great information and service. Thank you so much for recommending us. It is very much appreciated. Please be in touch any time if you have follow up questions. Dave & the Watermart Team.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Watermart

Water Filter Systems, Water Softeners, Reverse Osmosis, Office Water Coolers, Cottage Water Systems, Commercial Water Systems, Ultraviolet water purifiers - Sales and service since 1991.

Our Service Area: Greater Toronto Area, Toronto, North York, East York, Thornhill, Richmond Hill, Stouffville, Oakridges, Weston, Aurora, Newmarket, Markham, Scarborough, Etobicoke, Don Mills, Mississauga, King City, Brampton, Bolton, Alliston, Uxbridge

WE ARE THE MOST TRUSTED WATER TREATMENT COMPANY IN ONTARIO

Here’s how we do it:

- Honesty: We won’t sell you stuff you don’t need. No upselling.
- Adaptability: We keep up with evolving technologies and best business practices.
- Expertise: We have the knowledge, experience and skills required to do a thorough job every time.
- Courtesy: We respect and treat each customer as if they are family.

CATEGORIES
Water Filtration & Purification
PRODUCTS
Water softeners, Reverse osmosis systems, Water filtration systems, Whole home filtration systems, Shower filters, Cottage water filter systems, Restaurant water and coffee systems, Office water coolers sales and rental. Repair and service to all makes and models of water softeners, drinking water systems and whole home water filters.
SERVICES
Regular maintenance and repairs to all makes and models of water filtration systems, water softeners and ultraviolet systems.
BRANDS
Culligan, Kinetico, Multi-Pure, Watts, R-Can, Sterilight, Viqua, Trojan, Sprite, GE, Fleck, Clack, Omnipure, Pentek, KX Technologies, Ecowater
SPECIALITIES
We know our stuff! Expertise in home water filters, office coolers, restaurant water filters, cottage water filters, espresso filtration and commercial water treatment systems
WEBSITE
http://www.watermart.com
YEAR ESTABLISHED
1991
RETURN POLICY
Satisfaction guaranteed or your money back.
PAYMENT METHOD
Visa, MasterCard, Debit, Cheques, Cash
LICENSES
Certified Water Treatment Specialists, Certified Water System Installers and Technicians.
MEMBERSHIPS
Water Quality Association
LIABILITY INSURANCE
Yes
DIPLOMAS
Certified Water Specialist Level 6 (of 6 levels)
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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