Imperial Energy

Heating & Air Conditioning
287 Idema Rd Markham ON L3R 1B7
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93%

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Reviews for Imperial Energy

Average customer rating:
9.6 10 (32 reviews)

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Judy in Toronto
Judy in Toronto
6 reviews Toronto, ON
9/10

Heat Pump in Leslieville

Crew was very knowledgeable and installed heat pump with 3 heads in century old home. Comfort level increased significantly as well as air circulation. Customer service is responsive when needed. Winter season will indicate if heat energy efficiency will be positively impacted with current change.

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Company Response

We appreciate your comments about our work and responsiveness. We take pride in what we do and we know that you will be equally impressed this winter. Thanks Again

RICARDO in Vaughan
RICARDO in Vaughan
1 review Vaughan, ON
10/10

Furnace, Air Cond. and hot water tank

A friend recommended this company so we decided to call them in for quote. Sales Rep. Bruce showed up with his son, took measurements and explained in detail the whole process. A few days later, TECH. Amir came for the installation. At the end, his work was impeccable. What a great team. We are very pleased.
Ricardo

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Company Response

We strive to knit together a process that is consistent from first contact onward. Thank you for acknowledging that our desire to be professional and consistent is working. We enjoyed working with you and your lovely wife, another great team. Thanks Again

PM in Scarborough
PM in Scarborough
2 reviews Toronto, ON
10/10

Air conditioning

We had used Imperial for an air conditioner installation a few years ago. Then a month ago, it stopped working so we thought to call them to check it out. We contacted them and they walked us through the trouble shooting over the phone. It was amazing! They helped us out without any expectation of being compensated. And it was late at night too. Norman is wonderful! We are fans. If ever we need any other service, we won’t be calling anyone else.

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Company Response

We want our clients to be fans and we want them to know that we will stand behind them. You just confirmed that and we wish to thank you for speaking on this forum. We are greatful

Private User
Private User
Private User reviews Oakville, ON
10/10

Hot water heating and domestic hot water systems

We have a hot water radiator heating system. Not only was boiler getting old, but it had been incorrectly specified. Sought advice from Imperial at Toronto Home Show. They correctly specified the system and recommended top quality high efficiency Canadian made products. Installation was carried out cleanly and efficiently. System now gives heat to all parts of the house and abundant hot water.

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Company Response

How great is it when a plan comes together. You gave us a problem and we were able to solution it and it worked exactly how it was expected to. We appreciate you coming on this forum and indicating that we were professional from beginning to end. Thank You

Jordan
Jordan
2 reviews Pickering, ON
10/10

New Furnace/AC

My wife and I met these guys at the Toronto Home Show.
They talked with us for close to half an hour to make sure all our questions were answered and quoted us a great price.
Travis came to our house and did a thorough look-around to see what we had and what we needed, and then told us the final price, which was very close to the initial quote. The only difference was because of other things we asked to add on.
I emailed Travis and Bruce a couple times with questions, and they always gave me very clear and helpful answers. One time Bruce even called me up and got me onto a website to help answer my question.
The installation was done by a different crew but they were very friendly and professional.
The only thing I wish were better is that they were a little faster responding to my initial emails.
But a great bunch of guys, a great company and a great job! Definitely the people you want to work with.

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Company Response

Jordon we could not ask for more, although we feel what we do is expected and the right way to conduct ourselves it sure is nice to be recognised for being professional. We thank you

Hussam in Media
Hussam in Media
1 review Markham, ON
10/10

Buy and install Heat Pump

Met Bruce/sales at the home show. Received good proposal and met him to review details. Overall process was very professional that included sales and installation. Heat pump was installed few days ago.

1 of 1 people found this review helpful.
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Company Response

It was a pleasure to work with you and it did take a bit of figuring but we eventually found a solution. I was happy to see that it went as planned and that you were happy. Thanks for taking the time to reward us with your comments.

Bertram
Bertram
1 review Mississauga, ON
8/10

Furnace and Hot water tank replacement along with additional new gas pipe install

Old Furnace and hot water tank was removed and replaced with new high efficiency ones. Service appliance installation was done efficiently on date and time specified. Technicians was very knowledgeable and did a neat job.

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Company Response

Thank you for acknowledging our work. We appreciate your taking the time to let us know on this forum.

cvinskas
cvinskas
1 review , ON
10/10

Air source Heat pump

The workmen were quick, efficient, and very accomodating. They knew their stuff. I was very please with them!

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Company Response

We appreciate your comments, our staff work hard on being as professional as possible and you have acknowledged that it is working. Thanks from all of us.

ANGUS11
ANGUS11
1 review Kenilworth, ON
10/10

Heat pump installation

We shopped around, they had the best prices. The techs did an excellent work with the installation, very thorough and paid attention to every detail. Very nice and friendly and took the time to explain things and answer our questions.

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Company Response

thank you for the nice comments, we work very hard to be known as knowledgeable and friendly

thehappyface
thehappyface
1 review Oshawa, ON
10/10

A/C, Furnace and Tankless Water heater

We are landlords and have used now for a few times. Customer support from Norman was excellent. Prompt fast responses and well documented in emails. Clarifications were forth coming and patient. We made the last minute decision to install a tankless so that tenants could have more room in the mechanical room and they stayed well till around 8 to ensure a perfect install. They helped clean up, vac the place, sweep up everything. Erfan (installer) was also a real pleasure to chat with and they found options to resolve issues. eg. we had no floor drains in our old mechanical room and they had to drill behind the partitions to drain through the laundry discharge. All in all. Very pleased.

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Company Response

Thank you for your kind words. We are glad that you have been satisfied with our level of service. We look forward in working with you in the future.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Imperial Energy

For over a decade Imperial Energy has been providing heating and cooling solutions to residential and commercial customers across the Greater Toronto Area. We offer a wide array of HVAC products and services along with professional Mechanical Engineering from our in-house certified Professional Engineers. We know that a reputation for excellence must be earned every day and we are committed to increasing customer satisfaction. That is why we offer top quality installations, reliable and accessible post-sale support, along with straight forward pricing.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Gas Furnaces, Boilers, Combi Boilers, Hot Water Heaters, Air Conditioners, Ductless Heat Pumps, Hydronic Air Handlers, Infloor Heating, Zuba Central, High Velocity, Tankless Water Heaters, Heat Pumps, Snow Melt Systems, Custom Ductwork, HRV/ERV, Indoor Air Quality, Indirect Water Heaters, Air Handlers, Thru-The-Wall, PTAC, Gas Fire Place
SERVICES
Sales, Service, Installation, Mechanical Engineering, Custom Ductwork, Residential, Commercial, Condo's, Custom Homes, Low Ambient Heat Pumps, Propane Conversions, Oil to gas Conversions, Electric to Central Air, Hydronic Systems, New Construction
BRANDS
Trane, Lennox, Daikin, Amana, Goodman, Mitsubishi, Navien, IBC, NTI, Fujitsu, Watts Radiant, Ecobee3, Honeywell, Taco, Grundfos, Caleffi, Amvic, Spacepak, Unico, Hi-Velocity, Airmax, Johnwood, Rinnai, Bosh, Viessmann, Zuba Central, Uponor, HTP, Tekmar, York, VanEE, Panasonic, LG, Whirlpool, Guardian, Stelrad
SPECIALITIES
Heating, Cooling, Hydronics, Custom Ductwork, Heat Pumps, In Floor Heating, Mechanical Engineering
WEBSITE
http://imperialenergy.ca
YEAR ESTABLISHED
2005
NUMBER OF EMPLOYEES
12
PAYMENT METHOD
Cheque, Credit, Cash, Financing Available
LICENSES
313D, G3, G2, G1, ODP
MEMBERSHIPS
HRAI, BBB A+, TSSA, SAVE ON ENERGY, VERIFIED BY ERENOVATE
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Up to 10 years parts and labor
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