I used “Imperial Energy” services for my new house in North York, Toronto. They have installed two new furnaces & two new air conditioners (also one of each my old ones) plus the duct work & gas lines.
Overall their performance had so many flaws (Enbridge inspection took many visits to pass) & their subtrades were not efficient, missing duct closing (causing foam insulation into ducts- picture), wrong frame-opening for typical wall grills (causing redoing the drywalls - picture), installing the HRV unit at head-height (there is room above - picture), caulking & patching the holes through the walls were never done.
They have a contract like car dealership’s (small writing in pages), also they have a collection agency set up for their contracts.
So many things were extra during construction at their own nonnegotiable rates, and my job’s completion was hostage for the payments.
I felt they are more developed & organized in how to get more money in shortest way than providing decent service.
- Company Response
Thank you for sharing this information. It's unfortunate to hear that you had experienced these type of issues during your interaction with our company.
Imperial Energy is committed to providing excellent customer service while performing professional work and therefore we feel that the general public will need to see beyond this review to judge for themselves.
Our company had entered into a contract with this client in 2016 and the construction work was completed in 2017.
In any HVAC type of work for new construction, given the amount of changes that are normally done to the mechanical plans during the construction period, it is quite normal to fail inspection. This is simply due to the changes made during the construction to accommodate other site requirements. In this case, the mechanical design was done based on a single dwelling property with three furnaces, but given that the client wanted to illegally turn the property into a triplex multi dwelling, he didn't want to create the new walls for his two basement apartments and therefore we had to leave out some of the wall returns until his walls were built. This was the reason that the work did not pass inspection at first attempt.
The client had an opportunity to review the contract before signing it with its complete list of additional charges for gas line which was not included in the scope of the contract. After completion of the work, he asked for further discount on the gas line work and although were were not legally obligated to provide him with any discount, we decided to reduce the charges to help him with his over-budget construction project.
The final payment on any residential new-construction contract is due on the day of installation of outdoor condensers. This information is clearly written on the payment schedule provided and agreed and signed by the client. However, the client failed to pay at that point claiming that he now wants to live in the house for another month before he pays. We had explained to the client that there is a one year parts and labour warranty from the completion of his work and he is entitled to use this warranty as long as he clears his final balance. Given that as of today, the client has not paid his final balance, his account is under suspension until a full payment is received. As per contract, we had forwarded this account to our collection agency and legal team for recovery.
Imperial Energy is dedicated to customer service excellence and transparency and would encourage everyone to ensure that they understand their contractual obligations before signing any contract. Once a contract is signed with us, we will fulfill all of our contractual obligations and will enforce any part of the contract deemed necessary to ensure the payments are recovered. In this case, Imperial Energy has gone over an beyond its contractual obligations to ensure we satisfy this client but since the final payment was never made by the client, we had no choice but to suspend the account and start the recovery action.
The client can contact our accounting department by email at [email protected] and obtain an up to date statement to payoff the account and reinstate his services under the original agreement.