Imperial Energy

Heating & Air Conditioning
287 Idema Rd Markham ON L3R 1B7
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94%

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Reviews for Imperial Energy

Average customer rating:
9.6 10 (29 reviews)

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Private User
Private User
1 review Oakville, ON
10/10

Hot water heating and domestic hot water systems

We have a hot water radiator heating system. Not only was boiler getting old, but it had been incorrectly specified. Sought advice from Imperial at Toronto Home Show. They correctly specified the system and recommended top quality high efficiency Canadian made products. Installation was carried out cleanly and efficiently. System now gives heat to all parts of the house and abundant hot water.

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Company Response

How great is it when a plan comes together. You gave us a problem and we were able to solution it and it worked exactly how it was expected to. We appreciate you coming on this forum and indicating that we were professional from beginning to end. Thank You

Jordan
Jordan
2 reviews Pickering, ON
10/10

New Furnace/AC

My wife and I met these guys at the Toronto Home Show.
They talked with us for close to half an hour to make sure all our questions were answered and quoted us a great price.
Travis came to our house and did a thorough look-around to see what we had and what we needed, and then told us the final price, which was very close to the initial quote. The only difference was because of other things we asked to add on.
I emailed Travis and Bruce a couple times with questions, and they always gave me very clear and helpful answers. One time Bruce even called me up and got me onto a website to help answer my question.
The installation was done by a different crew but they were very friendly and professional.
The only thing I wish were better is that they were a little faster responding to my initial emails.
But a great bunch of guys, a great company and a great job! Definitely the people you want to work with.

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Company Response

Jordon we could not ask for more, although we feel what we do is expected and the right way to conduct ourselves it sure is nice to be recognised for being professional. We thank you

Hussam in Media
Hussam in Media
1 review Markham, ON
10/10

Buy and install Heat Pump

Met Bruce/sales at the home show. Received good proposal and met him to review details. Overall process was very professional that included sales and installation. Heat pump was installed few days ago.

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Company Response

It was a pleasure to work with you and it did take a bit of figuring but we eventually found a solution. I was happy to see that it went as planned and that you were happy. Thanks for taking the time to reward us with your comments.

Bertram
Bertram
1 review Mississauga, ON
8/10

Furnace and Hot water tank replacement along with additional new gas pipe install

Old Furnace and hot water tank was removed and replaced with new high efficiency ones. Service appliance installation was done efficiently on date and time specified. Technicians was very knowledgeable and did a neat job.

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Company Response

Thank you for acknowledging our work. We appreciate your taking the time to let us know on this forum.

cvinskas
cvinskas
1 review , ON
10/10

Air source Heat pump

The workmen were quick, efficient, and very accomodating. They knew their stuff. I was very please with them!

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Company Response

We appreciate your comments, our staff work hard on being as professional as possible and you have acknowledged that it is working. Thanks from all of us.

ANGUS11
ANGUS11
1 review Kenilworth, ON
10/10

Heat pump installation

We shopped around, they had the best prices. The techs did an excellent work with the installation, very thorough and paid attention to every detail. Very nice and friendly and took the time to explain things and answer our questions.

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Company Response

thank you for the nice comments, we work very hard to be known as knowledgeable and friendly

thehappyface
thehappyface
1 review Oshawa, ON
10/10

A/C, Furnace and Tankless Water heater

We are landlords and have used now for a few times. Customer support from Norman was excellent. Prompt fast responses and well documented in emails. Clarifications were forth coming and patient. We made the last minute decision to install a tankless so that tenants could have more room in the mechanical room and they stayed well till around 8 to ensure a perfect install. They helped clean up, vac the place, sweep up everything. Erfan (installer) was also a real pleasure to chat with and they found options to resolve issues. eg. we had no floor drains in our old mechanical room and they had to drill behind the partitions to drain through the laundry discharge. All in all. Very pleased.

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Company Response

Thank you for your kind words. We are glad that you have been satisfied with our level of service. We look forward in working with you in the future.

Majid in Toronto
Majid in Toronto
2 reviews , ON
0/10

# furnaces & 3 Air conditioner & duct works & gas line

I used “Imperial Energy” services for my new house in North York, Toronto. They have installed two new furnaces & two new air conditioners (also one of each my old ones) plus the duct work & gas lines.
Overall their performance had so many flaws (Enbridge inspection took many visits to pass) & their subtrades were not efficient, missing duct closing (causing foam insulation into ducts- picture), wrong frame-opening for typical wall grills (causing redoing the drywalls - picture), installing the HRV unit at head-height (there is room above - picture), caulking & patching the holes through the walls were never done.
They have a contract like car dealership’s (small writing in pages), also they have a collection agency set up for their contracts.
So many things were extra during construction at their own nonnegotiable rates, and my job’s completion was hostage for the payments.
I felt they are more developed & organized in how to get more money in shortest way than providing decent service.

1 of 1 people found this review helpful.
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Company Response

Thank you for sharing this information. It's unfortunate to hear that you had experienced these type of issues during your interaction with our company.
Imperial Energy is committed to providing excellent customer service while performing professional work and therefore we feel that the general public will need to see beyond this review to judge for themselves.
Our company had entered into a contract with this client in 2016 and the construction work was completed in 2017.
In any HVAC type of work for new construction, given the amount of changes that are normally done to the mechanical plans during the construction period, it is quite normal to fail inspection. This is simply due to the changes made during the construction to accommodate other site requirements. In this case, the mechanical design was done based on a single dwelling property with three furnaces, but given that the client wanted to illegally turn the property into a triplex multi dwelling, he didn't want to create the new walls for his two basement apartments and therefore we had to leave out some of the wall returns until his walls were built. This was the reason that the work did not pass inspection at first attempt.
The client had an opportunity to review the contract before signing it with its complete list of additional charges for gas line which was not included in the scope of the contract. After completion of the work, he asked for further discount on the gas line work and although were were not legally obligated to provide him with any discount, we decided to reduce the charges to help him with his over-budget construction project.
The final payment on any residential new-construction contract is due on the day of installation of outdoor condensers. This information is clearly written on the payment schedule provided and agreed and signed by the client. However, the client failed to pay at that point claiming that he now wants to live in the house for another month before he pays. We had explained to the client that there is a one year parts and labour warranty from the completion of his work and he is entitled to use this warranty as long as he clears his final balance. Given that as of today, the client has not paid his final balance, his account is under suspension until a full payment is received. As per contract, we had forwarded this account to our collection agency and legal team for recovery.
Imperial Energy is dedicated to customer service excellence and transparency and would encourage everyone to ensure that they understand their contractual obligations before signing any contract. Once a contract is signed with us, we will fulfill all of our contractual obligations and will enforce any part of the contract deemed necessary to ensure the payments are recovered. In this case, Imperial Energy has gone over an beyond its contractual obligations to ensure we satisfy this client but since the final payment was never made by the client, we had no choice but to suspend the account and start the recovery action.
The client can contact our accounting department by email at [email protected] and obtain an up to date statement to payoff the account and reinstate his services under the original agreement.

n.garcia
n.garcia
2 reviews Toronto, ON
10/10

Boiler Installation

My boiler died during died during the height of winter, and left my family without heat or hot water. My cousin, who had previous dealings with Imperial Energy, strongly recommended them as the contractor of choice. I heeded his advice and called them.
Imperial treated my emergency situation as it was - an emergency. The same day, they requested I send them pictures of the boiler room so they can begin their planning. Early the next day a technician came to my home and took several measurements of the boiler room. The following day, the crew arrived and had the new combi unit installed. In just over 48 hours after making the initial phone call, I once again had heat in my home and my emergency was resolved.

Several aspects of Imperial certainly stood out, and left a lasting impression:
1) Their prompt response to my situation - It was a priority to me, and with their sense of urgency, it made me feel like it was a similar priority to them
2) Informative - They provided me with several solutions, as well as flexibility for financing these solutions.
3) Committed - They committed to their word of completing the installation on the same day the crew arrived. The crew arrived around 11am and estimated a 6-hour job. They ran into some obstacles, but instead of returning the next day to finish up, the crew worked until nearly 1am to get the job done for us! AMAZING.

I am so grateful Imperial Energy was referred to me. Because of this company, a frustrating emergency situation was handled very promptly and professionally.
Without a doubt, I would work with Imperial Energy for any future work or consultation.

Highly recommended.

NG, Scarborough

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Company Response

It is our goal to earn trust the old fashioned way, with proper application of hard work and professionalism. Thank you for acknowledging our attention to that goal.

mikeym
mikeym
1 review Whitchurch Stouffville, ON
10/10

Furnace replacement

The employees were there ahead of time which was great because the house was very cold. The job was finished in the time frame mentioned by the employees.

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Company Response

We appreciate your taking the time to write this, we work hard to be professional and timely.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Imperial Energy

For over a decade Imperial Energy has been providing heating and cooling solutions to residential and commercial customers across the Greater Toronto Area. We offer a wide array of HVAC products and services along with professional Mechanical Engineering from our in-house certified Professional Engineers. We know that a reputation for excellence must be earned every day and we are committed to increasing customer satisfaction. That is why we offer top quality installations, reliable and accessible post-sale support, along with straight forward pricing.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Gas Furnaces, Boilers, Combi Boilers, Hot Water Heaters, Air Conditioners, Ductless Heat Pumps, Hydronic Air Handlers, Infloor Heating, Zuba Central, High Velocity, Tankless Water Heaters, Heat Pumps, Snow Melt Systems, Custom Ductwork, HRV/ERV, Indoor Air Quality, Indirect Water Heaters, Air Handlers, Thru-The-Wall, PTAC, Gas Fire Place
SERVICES
Sales, Service, Installation, Mechanical Engineering, Custom Ductwork, Residential, Commercial, Condo's, Custom Homes, Low Ambient Heat Pumps, Propane Conversions, Oil to gas Conversions, Electric to Central Air, Hydronic Systems, New Construction
BRANDS
Trane, Lennox, Daikin, Amana, Goodman, Mitsubishi, Navien, IBC, NTI, Fujitsu, Watts Radiant, Ecobee3, Honeywell, Taco, Grundfos, Caleffi, Amvic, Spacepak, Unico, Hi-Velocity, Airmax, Johnwood, Rinnai, Bosh, Viessmann, Zuba Central, Uponor, HTP, Tekmar, York, VanEE, Panasonic, LG, Whirlpool, Guardian, Stelrad
SPECIALITIES
Heating, Cooling, Hydronics, Custom Ductwork, Heat Pumps, In Floor Heating, Mechanical Engineering
WEBSITE
http://imperialenergy.ca
YEAR ESTABLISHED
2005
NUMBER OF EMPLOYEES
12
PAYMENT METHOD
Cheque, Credit, Cash, Financing Available
LICENSES
313D, G3, G2, G1, ODP
MEMBERSHIPS
HRAI, BBB A+, TSSA, SAVE ON ENERGY, VERIFIED BY ERENOVATE
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Up to 10 years parts and labor
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.