Service Master started out on a good note but after I signed the service agreement, there was little to no service to be had. I would never recommend this company. For my bathroom ensuite, my vanity was supposed to be removed in order to demo the floor tile and then re-install tile. instead, they moved the fully loaded vanity, (incl. contents + a 7' x 3/4" piece of solid granite) out from the wall by literally dragging it across the floor. the resulting damage was worsened when they placed the vanity back against the wall and neglected to provide supplemental support. The floor tile they removed was actually supporting for the vanity and they made no effort to shim or support which left it literally hanging and eventually sagged and dropped. The cost to repair the vanity is $1000. When I addressed the damage and asked why they dragged it, I was told they would look into it and never heard back on the subject. The PM never answered his phone and required a detailed text message before he would receive a call. Also, their charges for work done, included fabricated charges, among other things. One such charge was for removing and resetting a door - although there is no door on the bathroom and charging for demolition that was done by others. Service Master is a terrible company to work with.
- Approximate cost of services:
- $16,000.00