I noticed a pool of water coming from my furnace and as a new homeowner I grew concerned. I had met Ivan from Total Home Comfort years earlier so I looked up his company when I needed service. I called monday morning and that same morning an employee was at my house to assess the problem. It was a simple clogged drain in my humidifier and he had it fixed and replaced my filter (I had an extra on hand and asked him to do it - not a problem I was told with a smile). He even inspected the rest of the unit to make sure I had no pending problems. Very courteous staff and the work was complete within an hour. Cost me only the $85 per hour service call plus tax. Totally worth it and will keep their number handy for future needs.