Aquatech Basement Waterproofing

I want to start my story by saying how impressed I was with the service provided by Aqua Tech Waterproofing. I went online to look for a creditable company to visit my property for a quote on waterproofing as there was some leaking in the basement. I filled out the online request form and was contacted by the company with a scheduled date for an estimator to visit and provide me with a hassle free quote. The day Nico (estimator) arrived, he introduced himself and identified he was from the company. He was well mannered, polite and professional in his conduct. Long story short, Nico spotted the problem immediately and was able to make his measurements and provided me with a quote. Explained to me what to expect from the work and what products is to be used in the waterproofing process. He didn't pressure me into confirming the job and told me to take my time to think about it and Nico provided me with his phone number and told me to give him a call anytime and he'll be happy to answer any additional questions I made have with the job. I was impressed Nico's customer service that I confirm the job with him.
The day of the job. Bob and partner showed up as scheduled, again another positive example of a professional company, having their employees report to the site as scheduled. Bob and partner introduced themselves politely and was in uniform. Bob was professional and gave me a step by step guide to what he was doing and to feel free to ask any questions if I had any. I watched Bob and partner the whole time, from set up to finish both Bob and partner was mindful of my property and my neighbor's as they had to move and set up equipment during the waterproofing. I must say their work ethics and skills are second to none. Bob and partner completed the job as per the contract and cleaned up as if nothing had ever happened! Great job Bob and partner!
Next day, it rained and to my surprise I saw some water in the basement. I immediately took pictures and called Nico and sent him the picture. Upon receiving the picture Nico was surprised as well and arranged another visit. It was the long weekend coming up and Nico insisted to come visit, again the professionalism for putting customer first is impressive. I told Nico to wait after the long weekend so that we can both enjoy, Nico was appreciative but reminded me that he again okay to visit, we met after the long weekend. Nico arrived as promised and he performed a water test. Nico was able to locate where the possible leak was coming from and "another" job had to be scheduled for waterproofing. Now I must say I was not happy about the situation and that the new leak was not identified before. Nico took his time and explained and help me understand how cracks in the walls work. I now understand but was still upset that I have to pay again. Nico acknowledged my situation and yes it was unfortunate but it is what it is. Nico said let me call the owner and let me see what I can do for you and assured me that the owner was a very reasonable person and values his customer and the reputation of his company. In no time Nico came back with a very reasonable quote for the same job that was just completed. I was amazed how understanding Nico and the owner was to my situation. I was able to have Bob and partner come out again to complete the second job. As you can see my story is long and I took a long time writing my experience with Aqua tech, but I truly believe this company and their employees deserve this review as they really do put their customers first. Thank you so much Aqua Tech !!!