U-Haul Moving & Storage At 84th Ave

Moving & Storage
SURREY BC V3W7P9
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HomeStars  >  Moving & Storage in Surrey  >  U-Haul Moving & Storage At 84th Ave
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38%

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Reviews for U-Haul Moving & Storage At 84th Ave

Average customer rating:
4.7 10 (3 reviews)

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dsooalman in Surrey
dsooalman in Surrey
1 review Surrey, BC
0/10

RAT INFESTED STORAGE UNITS

Rats Rats! After renting a storage unit for a month, we had the shock of our life to find out that ALL of our belongings (couches, beds, baby stuff) were covered in rat poop/urine, some of our furniture was eaten through. A lot of our things had to be thrown out, thousands of $$ in damage. U haul was not helpful at all, they said it wasn't their problem. The movers who helped us move said we are the 3rd people in a matter of days that they've helped move from this storage unit that have had rat infestation problems. This company and staff know fully well about rats at their facility and still rent out.
This has been a nightmare. They are in the business of storing people's valuable, and they know fully well they are rat infested?! Do not ever store anything here.

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Alisha in White Rock
Alisha in White Rock
5 reviews White Rock, BC
10/10

Moving Truck Rental

My husband and I needed a reliable and cost-effective truck rental for our recent move from White Rock to Surrey. After contacting a number of companies, we found Surrey U-Haul on 84th Avenue to be the most helpful, economical, and well-priced option available. While other companies closer to the home we were moving from were unable to provide the standard sized vehicle we needed, Surrey U-Haul had more than enough trucks to meet our needs. The bonus is that they are located very close to the home we moved to, cutting down on the fuel/mileage costs. Reserving the vehicle was quick and easy and done online a few weeks in advance, picking up the vehicle in person was simple, and returning it when we were done later that day was painless. I would highly recommend U-Haul in Surrey on 84th Avenue for your moving needs, as they are helpful, convenient, and offer straightforward, cost-effective services.

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TM in Surrey
TM in Surrey
7 reviews Surrey, BC

First Review

4/10

Moving Truck Rental

I rented a truck from this company a few times, and I always ran into issues with them.

The first time we rented a 14' truck, they said we could only rent it to us for a total of 4 hours. As we were booking on short notice, I assumed that they had it reserved for someone else and that is why we had to have it back after only a few hours. When filling out the paperwork, my wife chatted with the girl and she was quite friendly. My wife said we would try our very best to get it back within their time frame, and after the chat she had with my wife, she said she would change our rental time to five hours. She had already printed out the contract with the specified return time, but we didn't ask for an amended contract or for it to show that the return time had been changed. After 4 hours were up, we got a call from an automated system saying that because we didn't return the truck on time we were going to be charged an additional amount. When we returned to the truck, we talked to them saying that my wife had been verbally told that the return time was going to be changed in the system and that we had 5 hours instead of 4. The lady my wife chatted with was there & said that it no uncertain terms, she would NEVER have said that. After talking to the manager, we were not charged the additional amount, but we received a good talking to about how important it is to have the truck returned on time (even though we were within our verbally agreed upon time frame).

The next time I rented a truck from these people, I booked the truck 4 weeks in advance, we were needing the truck for a big move & wanted the truck for the full day. They didn't say anything at the time of the booking, but when moving day arrived, they told me that I could only have it for four hours. I told them I needed the truck for a big move and that I booked it four weeks in advance. They told me then that they only book for four hours, and that if I had a big move to do, then I needed a bigger truck rather than more time. As I was moving from a town house complex that had narrow lanes, I wasn't comfortable trying to navigate a 26' truck (they one they were going to offer me). In the end, I took their 14' truck for the four hours, then had to make due with friends trucks for the rest of my move. I didn't like their policy of only renting for four hours, as their website shows that you can indicate how many hours you want. With booking 4 weeks in advance and moving on a non-traditional move date (it was around the 20th of the month), it should have been no problem to have the truck for as long as I needed.

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