HomeStars  >  Home Inspection in Burlington  >  Informed Decisions Property Inspection Services Inc.
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

67%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Informed Decisions Property Inspection Services Inc.

Average customer rating:
9.6 10 (18 reviews)

Sort by

leroy osborne from London
leroy osborne from London
1 review London, ON
3/10

Air quality

I was displeased with the service. It was too much with little to actually provide an 'informed decision' on how to proceed further. I have had remediation companies look at this report and said there are no recommendations for them to work with.

The gentlemen came with scare tactics and under my scattered brain breathing mold for days, when along for the ride. Deeply disappointed. Beware.

Was this review helpful?
RoseS from Waterloo
RoseS from Waterloo
1 review Waterloo, ON
10/10

Home Inspection, Mold Inspection & Air Quality Testing

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I wanted to let you, and others, know how much I truly appreciated how Informed Decisions handled the home inspection, mold inspection and air quality testing that was conducted on the property we are selling. Your inspector, John, was very thorough and explained, in detail, what we would be expecting in terms of costs, timelines for results, and possible issues found during the inspection. The air quality testing that was conducted was completed professionally and the results report we received was incredibly in-depth and detailed. It gave us a very thorough description of any and all air contaminants that were present in the house, as well as a full description of their causes, symptoms and toxicity levels. I am very grateful to have been given the opportunity to work with an organization with such integrity as yours. Your knowledge and professionalism has greatly assisted me as an executrix of an estate sale. Thank you for all your help.
Rose

0 of 1 people found this review helpful.
Was this review helpful?
David Skater in Brantford
David Skater in Brantford
1 review Brantford, ON
10/10

Home Inspection

Professional prompt service at a fair price. John took the time to go over and explain concerns in detail. I have used and referred Informed Decisions services and stand very satisfied. A++++

Was this review helpful?
Thuy in Maple
Thuy in Maple
1 review MAPLE, ON
10/10

mold inspection

I had called Informed Decisions Property Inspection Services after removing a drywall in the bathroom and noticed some discoloring in the insulation that I thought was mold. I spoke to Yvonne on the phone and she was so helpful and explained everything to me very patiently. I made an appointment for someone to come out a couple days later. John came and was so informative and friendly! He answered all of my husband's many questions=) And explained everything that he was doing along the way. Our results came back less than a week later. I would definitely recommend them to anyone who wants to hire someone professional, honest, and friendly!

0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you Thuy for your very kind review of our services and your wonderful endorsement. It was truly a pleasure working with you both and we are so glad we were able to help and provide you with peace of mind. We are very grateful to be recognized as a company that is professional and worthy of your trust and hope to have the opportuntity to work with you again.
John.

Adam in St catharines
Adam in St catharines
1 review ST CATHARINES, ON
10/10

Home inspection, with Thermal Imaging

John was extremely professional and informative. He was thorough, understanding, and by all means, an expert in the industry.
I cannot find enough good things to say about this service!
I would give it my 100% full endorsement.

Was this review helpful?
Company Response

Thank you Adam for all your kind words and your ringing endorsement. It is always a true honour to be recognized as an "expert in the industry". Hope to have the opportunity to work with you again.
John

LINDA ADAIR in Niagara on the lake
LINDA ADAIR in Niagara on the lake
1 review Street, ON
10/10

Mold inspector found cause almost immediately

We'd been having a lot of health issues and decided to have our home inspected for mold. I called several companies but when I spoke with Naila Umpleby at Informed Decisions I immediately knew this was the company I would be able to trust. She gave me a fully detailed description and explanation of mold and case histories they'd encountered. I was impressed with her knowledge of this subject and their years of experience. John Umpleby came to our home and within a half hour he was able to detect the black mold in and around our house. Samples were taken and we were given up to the minute reports as soon as they were back from the lab. We were totally satisfied with Informed Decisions and would absolutely recommend this company to anyone who thinks they may have mold problems

Was this review helpful?
Company Response

Thank you Linda, very much, for you kind review of our services. We are very pleased we were able to help and provide you with the information you needed regarding the air quality within your home. We are always so honored when our customers allow us into their home and put their trust in our hands. We are even more pleased when we can exceed their expectations. Thanks again for your kind words and we hope to have the opportuntiy to work with you again.
John.

Matt Nadeau in St catharines
Matt Nadeau in St catharines
1 review ST CATHARINES, ON
10/10

Home Inspection

Having hired John Umpleby from Informed Decisions was the best decision my friend and his wife ever did. They really dodged a bullet when almost purchasing a house in Welland On. John was extremely thorough and took the time to explain his findings. I felt comfortable with him and understood that John has my friends best interest at hand. I will be using John in the near future and recommend him to anyone wishing to have a home inspection performed. Great Job John!

Was this review helpful?
Company Response

Hi Matt,
Thank you for the vote of confidence. It was a pleasure meeting you in person, and I look forward to working with you in the near future.

John

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Informed Decisions Property Inspection Services Inc.

Informed Decisions Property Inspection Services is a premier home inspection provider servicing residential and commercial properties. Our consultants are expertly trained and certified professionals. We are proud members of The Alliance of Canadian Home Inspectors. Informed Decisions consultants can handle all of your home inspection needs. Our certified inspectors will ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.