I paid in full for the service upon booking eavestrough cleaning for my 2.5 storey home, including porches and garage. I was immediately given a service week & told that I would receive an email confirming the exact date within that week.
The week in question, no one came. I emailed at the end of the week, and only then was told that my week had changed to the following week.
On the day the service was scheduled, their team arrived. They set up a ladder in the front, and climbed up with a couple of buckets. Literally 9 minutes later they had already come back down and departed from my home. I had someone at home just in case, and they reported that the crew didn't ask to go to the backyard or laneway (even though we paid extra to ensure that the eaves to our back porch and garage were also cleaned).
The crew didn't knock on our door to alert us of any issues, nor did I receive any phone calls to alert me that the work couldn't be done. Within 9 minutes, poof, gone.
Upset, I called Groupon to request a refund. I then contacted the vendor directly via email to request a refund for the additional portion I paid them directly. I received a phone call from their owner Mark Springall berating me for calling Groupon, insisting that their crew did a good job (within 9 minutes!) and refusing to refund me. A little later, he admitted that his crew couldn't clean the upper eaves because there were gutter guards. He didn't explain why they didn't clean the easily accessible and unguarded eaves just above the main floor and why his crew didn't call me, or him, before leaving. He also threatened to complain about me to Groupon and to have me "blacklisted." He was quite threatening.
The photos included here were taken AFTER their purported work, and are for areas within 8 feet of the ground! Clearly they weren't cleaned at all.
I replied to the owner by email giving him a second chance to admit that his crew did a poor job and to refund me. I even shared these photos with him and invited him to share his crew's photos with me, which he never did, likely because they don't exist. He continues to refuse a refund.
- Approximate cost of services:
- $200.00