I was strongly recommended Wight tree service in spring of 2021 when I need extensive tree grooming. There was a substantial amount of grooming needed so a fair price was quoted for the work of 2500$. Unfortunately, a part of the work required work on a neighbour's tree that was overgrown on-top of my house. The crew was reluctant to take too much of the much overgrown tree and it was just pruned back without taking one of the major limbs growing into my property. Furthermore, on the day of the job the chipper was broken so the crew arrived 4 hours late.
For the tardiness, inconvenience and inability to prune the neighbour's tree further, it was promised to me from Bonnie and some of the old crew that I would receive a good price for the service the following 2022 season.
Come 2022, the entire crew has apparently turned over. There is a man named Richard who came to do the initial quote, heard my story about the year prior, gave me a quote of 1017$ to remove the single tree limb.
I left a message indicating that 1017$ seemed expensive for a single tree limb that ideally should have been removed previously.
I do not know John's role, but he called me back asking questions about what happened last year and finding all kinds of reasons to say that no discount is warranted because the job quoted was the job completed, despite my dissatisfaction. He pulled up pictures from the year prior as evidence, but I persisted to say that more conversations occured beyond was documented in an initial quote.
He then asked me point blank: "What do you expect? Do you want it done for free?"
He clearly had lost his patience with the situation.
He did offer an additional 200$ discount at the end, but after the insulting conversation, who would agree to do business with these savages?
I found another tree service company that charged me 450$ to do the entire job to my absolute satisfaction. They had amazing service as well.
Wight is not the same company as it once was. I once was a big fan of theirs, especially with strongly female work force, but I think that was another era and those employees certainly all left for a reason.
I do not recommend anybody continue business with Wight tree service and I hope nobody has to suffer a similar conversation with John.
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