Adept Services

Bathroom Renovation
10 Four Seasons Place Suite 1000 Toronto ON M9B 6H7
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HomeStars  >  Lighting in Campbellville  >  Adept Services  >  Installation of Ceiling Fan
Howard in Toronto
Howard in Toronto
1 review Toronto, ON

Installation of Ceiling Fan

Good Job but some things to note that I was a bit bothered with. Electrician that was vetted by Adept didn't clean after himself and left a mess all on my washroom counter and bathtub. Didn't even bring a broom to sweep up the mess he made and asked to borrow my broom. GC didn't have the right equipment with her and left for a couple of hours to get the polyfill, sandpaper and equipment to patch up all the holes that were made. Didn't come with the proper ladder so lent them my ladder so they could get into my attic to attach the duct connecting fan to port. All this was conveyed in my order and yet didn't show up with the proper equipment that I would expect if you are paying someone to do the work and they were also late a few times. What I was told was going to be 1 day job with maybe some minor touch ups turned out to be 3 visits. Had I not been working at home this would have turned into a long drawn process which isn't idea during COVID. I am happy it's done and they did a decent job but had a higher expectation considering the great reviews I read and the great photos I've seen of their work.

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Company Response

Howard, thank you for spending the time to write a review. As your review experience shows, all the good reviews you have seen for us on this platform are authentic and unincentivized. You raised some issues which are not usual for our team, we take these seriously and see whether we can use the information to improve our processes. Upon investigation we found that our electrician not only swept up but he removed garbage from the site. Also, a work crew came after him on the same day and they also cleaned up, so we did as promised in the contract "swept clean". Regarding the ladder our crew was ready to use what they had when you offered your ladder, for which we gave them a stern warning as we should not use homeowner equipment. The work was 97% completed on the first day but the return visits were very short to ensure that the patches were properly dried and sanded. Bear in mind that this was a fixed price contract and it is not in our best interest to make several visits, but out of regard for making things look good we did so at no extra charge. We are happy that the work was completed satisfactorily and that the fan is being used for the purpose intended.