United Alarm

Home Automation
Calgary AB T2Y 3M9
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63%

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Reviews by rating (past 12 months)

Reviews for United Alarm

Average customer rating:
7.6 10 (166 reviews)

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Damir in Airdrie
Damir in Airdrie
0 reviews Calgary, AB
0/10

Awful company

They installed a system that never worked from the start. The technicians are inept. And the monitoring is non existent. Very disappointed in they handling of everything. Also the bribe new customers to give them good reviews. Be cautious .

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Private User
Private User
Private User reviews Calgary, AB
0/10

False expectations - do not choose this company

I chose United because it had been highly recommended to me - what a mistake! They updated the existing system in my house and told me it was functional except that it was not. When a second technician had to come out to fix it they led me to believe that it would be a quick fix but it wasn't. The first technician didn't do the job right and it took the second technician several hours to fix things and then they charged me for all the hours of the service call, instead of taking responsibility for their first technician's poor work. I expected better communication and customer service from this company. I regret having chosen them and now being stuck with their contract.

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Julie in Calgary
Julie in Calgary
0 reviews Calgary, AB
10/10

Alarm install and Customer Service

I had an alarm installed at my home and Johnathan was great. It took a bit longer than expected but he was so patient and it was set up properly. I had to make some changes to the programming and Gerard was efficient and super too. I would highly recommend this company to people.

Staff is friendly and responsive! Thanks guys and gals.

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Company Response

Hi Julie

Thank you for your nice and honest review. All of the United Alarm staff prides our selves with our customer service. If you need any help in the future was are always here to help.

Thank you for supporting a local Calgary company
United Alarm

Private User
Private User
Private User reviews Calgary, AB
10/10

United Alarm

The people at United Alarm have always been ready and willing to help me when I have called. I have had no problem contacting them and have always been quick in resolving my problems.

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Company Response

Thank you for taking the time to leave a 5-star review and your continued loyalty with United Alarm. We’re always happy to hear that our customer's interaction with our team, meets all of your customer's expectations.
It’s customers like yourself and your kind words that allow us to help keep Calgary a little bit safer over the past 29 years.

Thank you for supporting a local Calgary company

United Alarm

Alia in Calgary
Alia in Calgary
1 review Calgary, AB
0/10

DO NOT GO WITH THEM

we continued our service as old house owners were with them. They locked us in for 3 years for a simple start up and it beeps through the night and randomly and THEY JUST DONT SHOW UP OR CALL BACK EVER (whey they do show up and charge and still its not fixed). we want the service cancelled and they wont do that either so were stuck with a beeping machine and just so lost in how to get this bloody thing fixed or cancelled.

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Company Response

We’re sorry to hear that you have had less than a great experience with your account. United Alarm strives on providing the best customer service. As we are unable to pull up any information as you’ve posted under a private user, we can’t look into your account to see what happened. Please feel free to contact Satina our accounts manager at 403-261-8838 and she would be more than happy to look over your account in more detail.
Kind Regards
United Alarm

Danil of  Calgary
Danil of Calgary
3 reviews Calgary, AB
10/10

Security and Fire Monitoring

We are satisfied with the service the company provided. There people
made the difference. Ajay, Jonathan and Richard. They were patient, knowledgeable and courteous. If you need an alarm company for your home United Alarm is it.

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Private User
Private User
Private User reviews Calgary, AB
0/10

Worst service ever

I was with united alarm first then got my father in laws signed up as well.I ended up canceling my service after the contract was done we had our alarm go off one night from garage door they called from the office and asked of we were ok and if we wanted a security to come take a look I said yes she called back saying there were none in the area and asked if I wanted police dispatched I said jo as my husband had already gone out to see. I called the office and told them what had happened and they said that they would investigate qnd call back no body ever called me back anyways my father in law signed up as well he had a sensor malfunction not allowing them to set alarm they came out and fixed it only if he signed up for another 24 months which he did not to long after that another 2 sensors malfunctioned when j called in he said that we have to charge him to come out and fox them being a senior and in fixed income he didn't he could set his alarm for several months when u called back to see what we could do he tells me let him sign another 24 months we will come out and fix it .bunch of RIp offs with terrible customer service !!!

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Company Response

We’re sorry to hear that you have had less than a great experience with your account. United Alarm strives on providing the best customer service. As we are unable to pull up any information as you’ve posted under a private user, we can’t look into your account to see what happened. Please feel free to contact Satina our accounts manager at 403-261-8838 and she would be more than happy to look over your account in more detail.
Kind Regards
United Alarm

Private User
Private User
Private User reviews Calgary, AB
0/10

Deceptive and Dishonest

Went to sell this property in August 2018 we discovered that there was a Notice of Security Interest applied against our property on May 28, 2008 (10 months after we purchased the home), in the amount of $1216. Upon investigating this Notice, we discovered it was United Alarm Company . There was never any renters by the name that the Security Lien was filed against. The name that appears on the Security lien is not the name of the previous owners from whom we purchased the house.
We called the Land Titles Office and were informed that anyone can put a Notice of Security Interest against any property. They do not vet the legality of such an action. They advised we should call the Alarm Company and have them remove the said hardware. There was no hardware in the home. We can only assume that there never was a system installed. Spoke with Jahan at United Alarm and he stated because of the Privacy Act, and that we were not the names on the Security Lien, he couldn't give us any information. He advised that with the accumulated interest we owed $20,000.+ but we could settle for $1500. Because we had an offer for the sale of the house pending, we had no option but to pay the ransom money. It is extremely upsetting to us that United Alarm Company 3515 32 St NE #200 can get away with this type of actionr. We understand that it is illegal to install this type of hardware in a rental home to anyone other than the owner. If that is the case, how can United Alarm then do exactly that? In a fair world, United Alarm would be forced to repay us the ransom money that we had to pay them in order to sell the house.

BEWARE OF THIS COMPANY

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Susanne
Susanne
3 reviews Calgary, AB
10/10

door sensors

picked up parts for our new door installation so that installers could reinstall sensors for our alarm system

picked up parts for our new door installation so that installers could reinstall sensors for our alarm system

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Company Response

Hi Susanne

thank you for the 10 star review!

truong in Calgary
truong in Calgary
1 review Calgary, AB
10/10

bill payments issues

I recently had issues with my bills. The United Alarm team were helpful in getting me to the right department. They were helpful with their recommendations and dealt with my situation in a professional manner. Satina - operations manager reached out to me to follow up and I was extremely satisfied with the compromised. Great customer retention and service.

1 of 1 people found this review helpful.
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Company Response

Hi Truong

Thank you for leaving us such a great review. We always love getting feedback from our customers!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about United Alarm

Introducing Calgary's #1 privately-owned residential and commercial security company! Since 1990, United Alarm has installed over 60, 000 security systems in Calgary, and has a 99% approval rating among our multitudes of customers. This is proven by being named the Consumer’s Choice Award winner 7 straight years in a row! ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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