United Alarm

Home Automation
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79%

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Reviews for United Alarm

Average customer rating:
7.8 10 (157 reviews)

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truong in Calgary
truong in Calgary
1 review Calgary, AB
10/10

bill payments issues

I recently had issues with my bills. The United Alarm team were helpful in getting me to the right department. They were helpful with their recommendations and dealt with my situation in a professional manner. Satina - operations manager reached out to me to follow up and I was extremely satisfied with the compromised. Great customer retention and service.

1 of 1 people found this review helpful.
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Jim from Calgary
Jim from Calgary
5 reviews Calgary, AB
10/10

Alarm System

We have been using United Alarm for approx 5 years and wouldn't think of going elsewhere. The monitoring fees are very reasonable and they now offer doorbell cameras which we just added. Best of all....they are a local company! That means that when they call you are talking to someone in Calgary and you get a quick response!

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Company Response

Hi Jim

Thank you for taking the time to leave us a 10-star review and your continued loyalty. Its customer like you that have helped make United Alarm the largest locally owned security company in Calgary.

Best Regards
United Alarm

MH in Calgary
MH in Calgary
1 review Calgary, AB
10/10

Satisfied customer

United Alarm
403-261-8838
Calgary
AB
T2Y 3M9
CANADA

The service we have received from United Alarm over the past several years has consistently been excellent. We can leave our house with the alarm system activated and feel at peace of mind. I would highly recommend United Alarm.

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Company Response

Hi MH

Thank you for your very nice review. Ig there is anything more we can do please let us know.

Warm Regards
United Alarm

Private User
Private User
Private User reviews Calgary, AB
10/10

Installed New House Alarm

Thank you Gerald for helping me choose a home alarm system & plan tailored to my needs. Installer was prompt & service was completed quickly. No pushy sales tactics which I like. Will definitely refer friends & family.

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Company Response

Thank you for taking the time for leaving Gerald and United Alarm this great review. We know there are lots of other options out there and we truly appreciate your business.

Thank you for supporting local!
United Alarm

Pat
Pat
4 reviews Calgary, AB
10/10

Camera service

Don came to look at the issue I was having with our DVS camera set up. He was both very technically knowledgeable about the system, software and peripheral issues and most efficient in getting the problem resolved in a reasonable time. Could not have asked for better service!

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Company Response

Hi Pat

Thank you for leaving this great review and supporting a local Calgary Company

happy in Calgary
happy in Calgary
2 reviews Calgary, AB
10/10

Check out our existing alarm system to see if it was functional

We recently moved into our home. It had an existing alarm system. We wanted to see if it was in good order or if it had to be replaced. A United Alarm representative came out and did a through review and found it satisfactory. He replaced the battery and walked us through very easy to follow steps how to use the system.

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Company Response

thank you so much for your review

KC in Calgary
KC in Calgary
1 review Calgary, AB
0/10

Home alarm

We signed with United alarms this summer, Bob came to our house and gave us his word that United is the right choice and we will never be left feeling unsafe or without working equipment for any period of time. ( we’ve had bad experiences in the past with our other alarm company )
Bob gave us his word and Cell number so we signed up.
Friday before sept long our alarm disarmed itself. We called United and they told us that either we got hacked or Honeywell sometimes performs updates on the panel that disarms your system but they don’t tell you when this might happen. We where left for the long weekend feeling unsafe, no support or answers from United only that sorry it’s the long weekend. Tuesday afternoon came around no one contacted us I had to call in and they told us sorry it wasn’t Honeywell. It’s could be your panel or a hacker. She proceeded by telling me that anyone with the internet and a computer can hack United alarm it’s just that easy this day and age.. I think everyone should know this. They sent us a tech yesterday to look at the equipment and he was even confused why he was there and offered no solution.
The salesperson should make clients aware it’s a hacker friendly system.

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Company Response

We would like to start off by stressing that United Alarm never said that your system was hacked nor is the Honeywell system you have installed a “hacker friendly system”.
We take accusations such as this very seriously.
The hacking concern was something that you were very persistent and concerned about since it was brought up multiple times throughout every conversation you’ve had with the United Alarm team. There was no mention from Honeywell tech support or the United Alarm team about your system being “hacked”. Honeywell tech support corroborated what United Alarm’s findings were and it has been determined that there was a power surge on your end causing the panel to reboot. You were not left unprotected as the alarm system was working after this isolated incident, monitoring continued on throughout the following weekend and still presently continues. After this was explained to you, you were adamant that you were being hacked.

As United Alarm delved further into this issue, our in house tech team and saw no unusual activity on your account. Since you thought that hacking could have happened, we advised you that the only time this could be a possibility would be if they “hacked” your phone or computer where your own log in information was pre-stored in the device. United Alarm sent out our technician at no cost to you as a courtesy to inspect the alarm installation, measured the voltage of your power supply and found no issues. The alarm system meets all of Honeywell security installation standards all the while fulfilling the top ULC standards in Alberta.

RonitE in Calgary
RonitE in Calgary
1 review Calgary, AB
10/10

Professional through and through

I have an extremely large house and was quoted thousands of dollars by two other companies. This company came in the representative was honest with complete Integrity told me exactly what I needed and refused to sell me what I didn't.
The system is easy, definitely affordable and I am pleased to no end with it.
In the first few weeks I set my alarm off many times, however when speaking to the people on the other line they were courteous, Pleasant and very understanding and helpful.
Amazing company amazing service and an incredible price!

1 of 1 people found this review helpful.
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Company Response

Hi RonitE
Thank you for your very nice review. All of the staff at United Alarm prides our selves with our customer service. If you need any help in the future we are more then happy to help.
Sincerely,
United Alarm Systems Inc

Private User
Private User
Private User reviews Beaumont, AB
0/10

Service Disaster

Awful service and price. Have needed five separate visits for maintenance and upkeep, each appointment they were between two to five hours late. Service technicians are miserable and don't want to be a part of this company either.

Faulty equipment constantly dying, monitoring response time slow - just as a nice add on to the terrible service.

0 of 1 people found this review helpful.
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Company Response

We’re sorry to hear that you have had less than a great experience with your account. United Alarm strives on providing the best customer service. As we are unable to pull up any information as you’ve posted under a private user, we can’t look into your account to see what happened. Please feel free to contact Satina our accounts manager at 403-261-8838 and she would be more than happy to look over your account in more detail.
Kind Regards
United Alarm

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about United Alarm

Introducing Calgary's #1 privately-owned residential and commercial security company! Since 1990, United Alarm has installed over 60,000 security systems in Calgary, and has a 99% approval rating among our multitudes of customers. This is proven by being named the Consumer’s Choice Award winner 7 straight years in a row!

Why Choose United Alarm?
Many security companies have placed your safety at the heart of their concerns. So why choose United Alarm over another alarm system company?

United Alarm is Calgary-owned and certified to better serve Calgary communities:
Founded in Calgary in 1990, United Alarm has more than 26 years of expertise in protection what is important to you.

With its ULC certification, United Alarm guarantees a quality service, with certified and police screened technicians.

Located in North East Calgary, we serve your community as well as Southern Alberta area. No overseas call center, only local operators.

Getting the security system that fit your needs:
We it comes to protecting what matters most, there is no one-fits-all system. Every house, apartment, business, practice or warehouse has different needs.

When most of security system companies offer unique solutions for homes and businesses, United Alarm builds with you the security structure that will give you the peace of mind you deserve.

Protect what matters most 24/7:
Office hours is not a schedule burglars are familiar with. They rather be the kind to strike at the appropriate time.

United Alarm takes care of your safety 24/7 thanks to an Alarm Monitoring station with back up Stations throughout Canada.

Not convinced? Here are some Awards United Alarm has received since its creation:

CATEGORIES
Home Automation and Alarm Systems
PRODUCTS
Alarm Systems, Video Doorbell, Camera Systems, Automation
SERVICES
Residential, Commercial, Video Surveillance and Senior Safety- Free Quote
BRANDS
Top brand, but not limited to: Honeywell, DSC, Skybell, Hikvision, Kwickset, Schlage, Yale
WEBSITE
http://unitedalarm.ca
YEAR ESTABLISHED
1990
MEMBERSHIPS
Underwriters Labrotories of Canada, Calgary Chamber of Commerce, Canadian Securities Association
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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