United Alarms

CALGARY AB T2Y 3M9
Mathew
Owner/Manager
Mathew Harper [Full profile]
HomeStars  >  Home Automation in Calgary  >  United Alarms
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.
77%
This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Quote Requests and Reviews.
Reviews by rating (past 12 months)
19
1
8

Reviews for United Alarms

Average customer rating:
7.9 10 (140 reviews)

Sort by

Private User
1 review Edmonton, AB
2/10

Weekend service is extremely troublesome. The call center answers with "are you calling to call in a false alarm". If the answer is anything other than yes, they are not able to deal with it. Any problems with sensors or panels they cannot handle and refer a technician. The technician is also limited. They call and try to help on phone but will not come to house even if payment is offered. Call center needs to be educated on product. Ultimately someone also must be responsible and knowledgeable on weekends and afterhours.

Job Price
Was this review helpful?
wyzard in
1 review Calgary, AB
0/10

Do not use this company. They can't help when something is broken, Don't respond to requests and a total waste of money. I have had nothing but issues in last year with them.

Job Price
1 of 1 people found this review helpful.
Was this review helpful?
Private User
1 review Calgary, AB
10/10

The service was just suppose to upgrade my firmware but we discover that the smoke detector needs to be replaced.it cost 150 but united alarms added the smoke detector for free

Job Price
Was this review helpful?
Company Response

8/10

Service was good at the beginning later on we called for a window to be fixed and they say there were gonna charge us that wasnt good if the system goes wrong i think its the compagny to fix it at no cost thank you.

Job Price
Was this review helpful?
Company Response

S. Soha in
1 review Calgary, AB
0/10

United Alarms provides extremely poor customer services. They have upgraded their alarm system but did not contact us. With the new upgraded to 3G system, my alarm has not been working nor my house security system is active. United Alarms did not contact us to inform us of this change, while United Alarms continued to bill us monthly charges.

Job Price
Was this review helpful?
Company Response

We’re sorry to hear that you have had less than a great experience with your account. United Alarm strives on providing the best customer service. As we are unable to pull up any information as you placed this under name Soha, I cant look to your account to see what happened. Please feel free to contact Marnie our accounts manager at 403-261-8838 and she would be more than happy to look over your account in more detail.

Kind Regards
United Alarm

Private User
2 reviews Calgary, AB
10/10

Wanted a local small business to install and manage a security system for our home. United Alarms people were wonderfully helpful, friendly and the system price competitive with large and other local companies. Very pleased..

Job Price
Was this review helpful?
Company Response

Zhen in Calgary
1 review Calgary, AB
10/10

I googled around for the alarm company in calgary. This one seems giving good quality service and reasonable monthly fee. I called them and they installed the service quickly. United Alarm is definitely your choice if you want alarm service in calgary

Job Price
Was this review helpful?
Company Response

Zhen

Thank you for your kind words in this review. We are always glad to hear that you are happy with our services and everything is working well for you. Please let us know if there is anything more we can help you with.

Best Regards

United Alarm

Omar in Toronto
1 review Calgary, AB
10/10

Good service, quick fast and east contact
Staff flexible and easy to call
So far very good services

I made a search on many service provider and landed to united alarm as offer is competitive service provider

Job Price
Was this review helpful?
Company Response

Omar
Thank you for taken the time out of your busy day to leave us a 10-star review. These are all appreciated and always great to hear.
Kind Regards
United Alarm

Rose and Aleem in Calgary
1 review Calgary, AB
10/10

Just moved into a newly built home and were shopping around for a home alarm monitoring company. After searching online reviews, it was clear United Alarm should be at the top of our list.

From initial contact right through to 3 weeks after install, we are extremely satisfied. They were very flexible in setting up an install date and time, and had no problem customizing the install to our needs.

So far the system works great, and is very simple to use. The online app has been very convenient.

Job Price
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi Rose and Aleem
Thanks so much for the great review and choosing United Alarm - we know there are lots of other options and we truly appreciate your business.
Thank you for supporting a local Calgary company.
United Alarm Systems Inc

Al Patel in Calgary
1 review Calgary, AB
10/10

A big thank you to United and the crew there... They are great! I've had alarm systems previously in my other houses, but none of the other experiences matched my latest one with United. From the very first pone call/inquiry right down to the install day.... United made the whole process seamless and very professional. Thanks again Team United!

Job Price
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi Al
And a big Thank you for your very nice review. All of the staff at United Alarm prides our selves with our customer service. If you need any help in the future we are more then happy to help.
Sincerely,
United Alarm Systems Inc

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about United Alarms

Introducing Calgary's #1 privately-owned residential and commercial security company! Since 1990, United Alarm has installed over 60,000 security systems in Calgary, and has a 99% approval rating among our multitudes of customers. This is proven by being named the Consumer’s Choice Award winner 7 straight years in a row!

Why Choose United Alarm?
Many security companies have placed your safety at the heart of their concerns. So why choose United Alarm over another alarm system company?

United Alarm is Calgary-owned and certified to better serve Calgary communities:
Founded in Calgary in 1990, United Alarm has more than 26 years of expertise in protection what is important to you.

With its ULC certification, United Alarm guarantees a quality service, with certified and police screened technicians.

Located in North East Calgary, we serve your community as well as Southern Alberta area. No overseas call center, only local operators.

Getting the security system that fit your needs:
We it comes to protecting what matters most, there is no one-fits-all system. Every house, apartment, business, practice or warehouse has different needs.

When most of security system companies offer unique solutions for homes and businesses, United Alarm builds with you the security structure that will give you the peace of mind you deserve.

Protect what matters most 24/7:
Office hours is not a schedule burglars are familiar with. They rather be the kind to strike at the appropriate time.

United Alarm takes care of your safety 24/7 thanks to an Alarm Monitoring station with back up Stations throughout Canada.

Not convinced? Here are some Awards United Alarm has received since its creation:

CATEGORIES
Home Automation
SERVICES
Residential, Commercial, Video Surveillance and Senior Safety- Free Quote
WEBSITE
http://unitedalarm.ca
YEAR ESTABLISHED
1990
MEMBERSHIPS
Underwriters Labrotories of Canada, Calgary Chamber of Commerce, Canadian Securities Association
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.