Just In Time Furnace

Duct Cleaning
Calgary AB T2E 7A4
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Duct Cleaning
Just In Time Furnace
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70%

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Reviews by rating (past 12 months)

Reviews for Just In Time Furnace

Average customer rating:
8.1 10 (49 reviews)

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R in Calgary
R in Calgary
0 reviews Calgary, AB
0/10

Furnace Repair over charge

Just in Time serviced our furnaces for years. Recently we switched companies and we were appalled to learn of very high pricing and about their total lack of customer care. Five years ago Just in Time replaced the inducer motor and charged us $625. We just replaced the inducer motor again (after only five years) and a different company did the same work and charged us $375 plus then gave us an additional 10% off for being a repeat client. I tried phoning several times (15+) and left several messages for Justin to contact me. I eventually did get his direct line but never answered his phone no matter what time of day I tried. I was just hoping he could explain the huge price difference and help me understand why it was more expensive five years ago?? I would not recommend using this company.

Approximate cost of services:
$625.00
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Nancy in Calgary
Nancy in Calgary
0 reviews Calgary, AB
10/10

Bought a new Napoleon Furnace, MADE IN CANADA

Thank you Peter for giving us a comprehensive and accurate quote.
Thank you Adam for a quick and CLEAN installation

Approximate cost of services:
$580,000.00
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Company Response

Hi Nancy,

Thank you for the great review. At Just in Time Furnace, we work hard to offer high-quality service to every customer. We made sure to share this feedback with Peter and Adam to give him the recognition that they both deserve. They will be delighted to hear your feedback.

thank you again from Just In Time Team
403-333-6666

Kaslo D.
Kaslo D.
1 review Calgary, AB
1/10

Oodles of time to clean up after crew

The service crew were absolutely filthy. I had to mop every floor, spot clean footprints from carpets and move back furniture. The arrogance of the crew wandering was beyond belief. No explanation of work, task or outcome! They just wandered about the house as though it was their empire and snooped through closets and private areas. Furthermore, their pricing system is bizarre and not comparable. Do NOT use this company.

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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Company Response

HI Kaslo,

Thank you for taking the time to leave us a review, I’m sorry to hear about your experience with us. It sounds like you had a frustrating time, and we want to do everything we can to make it right for you. We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward. if you’d like to chat further please contact our office at 403-333-666 we do hope you will give us another opportunity to earn your business. We’re committed to providing excellent customer service and are looking forward to hearing from you!

Thank you
Just In Time Team
403-333-6666

Dean B
Dean B
1 review Calgary, AB
0/10

Price gauging on the replacement part.

called Just in Time Furnace because my furnace wouldn't start. I had already determined that the problem was the igniter and told the person on the phone that. I had already removed the bad igniter myself. I was told it would be just under $100 for the service call and a min of $100 even if I don't want the work done after the tech comes out and I get a quote. So basically, $200 for doing nothing if I don't accept the quote. No problem I thought. How much could it be to replace a 40 dollar igniter, a 10 min job. Well, the tech gets here and quotes me $350, including the service call fee. That's right, he charged me $250 for a 40 dollar part that took 10 min to install. Remember I had already diagnosed the problem and removed the old part. He agreed the minute he saw the old part that I was correct and just replaced it. I find this kind of price gouging to be completely unethical and disgraceful and I want people to be fore warned before calling these people.

Approximate cost of services:
$350.00
1 of 1 people found this review helpful.
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Company Response

Hi Dean,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. When replacing parts our labour fees are included within the price of the part itself, as well as a 1-year warranty. Furthermore, please note we get our parts from suppliers, which is why it would also cost more than a part you could get off Amazon or a different retailer that sells directly to the public. We hope this helps clarify our pricing a bit more, as we pride ourselves on having competitive pricing within the furnace industry.
Please feel free to reach out to our office with any further comments, concerns, or suggestions you wish to share.

Best,

Just In Time Team

Shirley
Shirley
3 reviews Calgary, AB
10/10

Great Service

We highly recommend Just in Time. Darcy & Norm quickly and efficiently cleaned our furnace and vents of several years accumulation. Darcy explained everything as he went along which we appreciated. Very reasonable too. Great to do business with honest trades people. We will definitely call them again when we need their services.

Approximate cost of services:
$197.00
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Company Response

Shirley, we are pleased to hear that our techs did a great job at your residence. Feedback like this lets us know we are on the right track, so thank you for taking the time to write this awesome review. We appreciate your business and we look forward to hearing from you in the future.

Take care,

The Just in Time Team

BDHealey
BDHealey
0 reviews Calgary, AB
10/10

Furnace & Air Duct Cleaning

Very impressed with this company & the service we received. Joe & Adam were extremely knowledgeable, professional & friendly. We would highly recommend them to anyone looking to have this work done

Approximate cost of services:
$450.00
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Company Response

Thank you so much for this awesome review! We will pass along the praise to Joe & Adam so they know to keep up the great work. We appreciate your business and hope you have a great day!

Best,

The Just in Time Team

S Jack from Calgary
S Jack from Calgary
7 reviews Calgary, AB
10/10

Furnace inspection

Dennis the Furnace technician was very thorough and informative, detailing all his findings (condition of all components), identified one component that may need replacing in the future and estimated cost but not pushing to get it repaired immediately. I appreciated his knowledge and explanations and honesty. Thoroughly recommended (note this service was performed 7 months ago, I’m just slow at writing review.

Approximate cost of services:
$140.00
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Company Response

Hi S Jack,

Thank you so much for taking the time to write this awesome review. We pride ourselves on being an honest, knowledgable company, so you can imagine our excitement when we read your review about our technician Dennis! On behalf of the Just in Time Team, thank you for using us and we hope to serve you again in the future. Take care!

Joyce
Joyce
1 review High River, AB
10/10

Duct cleaning and furnace maintenance

Ryan and Bud arrived at my house in High River to do the duct cleaning. They were friendly and explained the procedure. Ryan discovered a part not working on the furnace and suggested a replacement to maintain proper usage. He called the office and I okayed the work order. Within 1 1/2 hrs Matt arrived to do the replacement. Again excellent service and what a relief knowing the furnace has been properly repaired as well as the vents being lemony fresh and clean. My son passed on the recommendation of Just In Time to me and I too would do the same. Thank you very much. Joyce

Approximate cost of services:
$1,000.00
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Company Response

Hi Joyce,

Thank you for the great review! We are happy that our technicians were able to get your furnace in tip-top shape in a timely manner. We appreciate your business and we can't thank you enough for choosing to recommend our company. Have a wonderful day!

Best,

The Just In Time Team

Dave
Dave
4 reviews Calgary, AB
10/10

Furnace Cleaning

I bought a groupon for a furnace tune up/clean and the service I got was amazing. Each time I’ve used Just In Time Furnace, they do outstanding work, the walk me through what they’ve done and they show me what may cause me issues In the future.

During my last cleaning, they noticed a potentially serious problem with the exchange fan. They provided me a competitive quote and was able to change it the same day.

For all my furnace and duct cleaning needs, I rely on Just in Time Furnace. Excellent work, professional staff, and very reasonable and competitive rates.

Approximate cost of services:
$50.00
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Company Response

Hi Dave. Thank you for the great review and being a repeat customer! We are happy to hear that you were very pleased with the service you received, both past and present. We appreciate your business and look forward to working with you in the future.

All the best,

The Just in Time Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Just In Time Furnace

Just in Time Furnace is a complete heating & air conditioning company that does new installs and repairs of all makes and models with 24 hour emgergency service. We also do furnace & air ducting in residential and commercial buildings with the latest state of the art equipment. We also ...
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