Tommy responsed for my request almost immediately and offered to come right away even though it was a weekend,if there's an urgent need to open the door. It wasn't urgent, so we agreed he would come the next day. He came right on time and set to work straight away. He was very professional, answered questions and provided all the information we needed. He charged exactly what he quoted us on the phone. We are very pleased with his service and will work with him again if we ever need service for our garage door.