The Door Company

We have a door installed through our Home builder that was under warranty with The Door Company, it began working intermittently and we called to have a representative come to diagnose the problem. During the initial conversation we indicated the door was still under warranty and we were told that the service call would be covered as we were still within our one year warranty period.

Fast track to the day of the service call, the representative fixed this issue (sensors) and then decided to go ahead and add some lube to the tracks (not required at all) and then proceeded to hand over a bill for all of the work.

At no point did the representative indicate a charge would be issued before completing any work like any decent person would. The representative handed the bill to my wife and she indicated there she was told no charges would be issued as we were still under warranty, the representative would not leave the property without a signature to sign off on the work. My wife was adamant that we were not paying the bill and the representative of the door company would not leave and eventually bullied her into signing the paperwork and she said she would on the basis that she believed this was warranty work and should be covered and to have him leave our property as she was quite intimidated by the representative and wanted him off our property.

Fast forward to 3 months later after we had been trying to deal with this through a number of different correspondences via email and phone that were met with "we will get back to you/we will call you back" and they now indicate we owe the money for the work or they will send it to collections. I was threatened with the fact that we "supposedly agreed to the fee in the initial call" and that they had a recording they would use against us to prove it, I called their bluff and asked for the recording, they then indicated they no longer had it... a very dishonest and untrustworthy company.

I would never recommend this company to anybody as they also require you to use them for Garage door opener installation and supply (which they absolutely gouge you for) otherwise they will void your warranty (which is useless in hindsight).

DO NOT USE THIS COMPANY!