EXTREMELY unprofessional, my family had a horrible experience. We have moved and hired movers many times but this was by far the worst experience. One mover in particular was extremely rude and mishandled many items. Even after examining and taking an estimate one week prior, the movers only moved half of our furniture/boxes and refused to take a second trip to move the remaining. We had to rent a truck for the rest of our things which was something we wouldn't have had to do if we hired better movers from a different company. At one point, one of the movers was throwing personal items from drawers on the floor with no care. I had asked him to stop and he rolled his eyes and continued to throw things on the floor. I repeatedly told him to stop and he would still not listen. I had to raise my voice because many of my expensive items were being damaged and he told me that I was crazy and then he told me to humble myself. I found this extremely rude and unprofessional. I was left with many damaged items and did not appreciate the way I was spoken to, which would not have happened if we hired better movers from another company. I would rate this place zero stars if I had the option. If you are considering to hire movers, from my experience with this company my best advice would be to hire from a different company, even if it costs more you will at least get the job done elsewhere. With Payless we were left with a half complete job, damaged items, we were spoken to so rudely and had to spend more money to rent a truck to move the rest of the stuff ourselves. Please save yourself from all the issues and hire different movers.
- Company Response
it's unfortunate and it tells you about the character of the person that wrote these fabricated lies just to make an effort to damage our reputation as great movers. our clients use our services multiple times and refer us on a daily basis, so they know that the claims you put up here is bogus. when you go low, we go high. and your attempt to take food out of our mouths as a small business will not work.