Amazing company. After many hits and misses, Richard and his team now handle all my heating and AC needs at my own home and at my rental property. They are extremely professional and knowledgeable. They once replaced my tenant's furnace (complete with new AC compressor) when it died in an ice storm. The next morning! Nobody else would have done what they did. They always take the time to patiently explain why they are suggesting a particular solution, how everything works, and how to maintain it. They never try to upsell, they are honest and upfront about what needs to be done and what can wait. I would never use anyone else to do anything they can do, they have more than earned my loyalty.