The actual paint job was well done however the service not so good. I emailed after the job was done regarding a wallpaper installation the owner told me he'd get me a contact for and he ignored my email. At that time I would have like to discuss the overall job but i can't hear back from them. Also we never got any call or email to follow up after the job was complete. They got their money and now they're gone. The 2 stars is for the painters that came to the house but I don't reccomend them unless you don't care about customer service.
UPDATE:
The owner of five star reached out to me after reading my previous review and I have to credit him for doing everything to make things right. I was able to get my wall paper installed through one of his colleagues at a very reasonable price and he came to my home and made sure that we were satisfied with the job. He explained to my wife that he doesn't normally do follow ups unless there's a specific reason to as he has full confidence in his team. That being said I have to add this review even if it means I'm recanting my previous one. It's good to see the entire process anyway so that's why I'll leave the first review up. When a company takes as much time and effort to clear up any misunderstandings it has to be mentioned. After this total experience I would use five star again for any job I needed. So after everything is said and done I reccomend them!!
- Approximate cost of services:
- $2,200.00
- Company Response
Hi Jason!
I just called u and left a message. If u r available I will come over and see u personally in the evening today or tmrw. I am glad that u r happy with the painting and the Colors and that was the hard part.
U r upset that I did not respond to ur email. I absolutely did not rcv the email otherwise I am generally very prompt at responding. When I meet u I would like to look togather with you why did the email did not get through.
At that time I would recommend you 2 wall paper installers that u can explore further.
Once I have worked for u, just as I mentioned before, I am looking at the prospects of working with you and your friends and family in the future. You are very important to me, anything I can help with would be a pleasure.
When I meet u I also have the certificate for the donation we have made on your behalf to plant 10 trees through WeForest. I also have another small gift for you and your family to cheer u up.
Once the job is done I do not give immediate follow up calls. The people on my team are an extension of me - the designer and the foreman and his team and once they have met u and made u happy I feel satisfied that I have delivered my promise. This is a philosophy that I have been working with some time and my clients that I have talked to have concurred to it.
Will see u soon and wish to see u smiling.
Best regards
UPDATE:
glad that u r happy Jason. I had a great meeting with Carla. I showed her that the email u mentioned wasn't received. Even if u had given me a phone call I would have attented to it right away.