In Oct 2021, Five Star completed exterior painting on our 3 story semi house. We found them on Homestars and selected them based on reviews, their potential availability, and quote.
- free colour consultation - the consultant was professional and really helped us to determine what colour to use. We are happy with the colour
- competitive quote
- professional staff
-were able to fit us in before the cold weather hit
- unfortunately, the lack of pre-painting preparation really impacted the final result. The new porch and stairs were not covered and had lots of paint splatter. Porch ceiling not covered, edges had overspray. 2nd and 3rd floor Roof shingles had many paint splotches.
-painter returned to remedy - somewhat satisfactory correction of the porch and porch ceiling.
-we decided to leave the paint marks on the shingles, as we had concerns on how they would be corrected. Would rather just replace the front shingles in <5 years.
Was the house painted? Yes. But we were really surprised that a professional outfit did not put any time into pre-painting prep. Not sure if this is normal for them or due to volume of work that needed to be done before cold weather.
- Approximate cost of services:
- Company Response
the paint on the shingles will be washed away as the paint does not have a primer to stick to asphalt. Had this not been the case we would have used paint removers immediately
the peak of the house was initially planned to be reached by long ladder; however, when the painting was undertaken the base did not provide for a stable enough platform to use the long ladder
We arranged for a boom lift to complete the job. We typically have a charge of around $1,100 for the lift; however, we did not charge anything for it as it was not included in the initial estimate and we stood by the budget we had provided at the time of the estimate
the arranging of the boom lift took some time and delayed the work
exterior jobs are very demanding physically. The thrust of the work is to complete the job, do a walk around, and take care of any minor deficiencies at the end. The deficiencies take very little time to fix at the end.
We thank you for the opportunity you gave us to be of service and look forward to be of service again in the future.
You are covered under a labour warranty for two years. If you still find any areas to be of concern please let us know and we will take care of it in the summer under warranty.