My partner and I moved into a place that needed a lot of repairs, one of them being the oven. We found a replacement element, but realized the terminal disconnects were fried. Unfortunately we couldn't seem to find them in packages smaller than 1000. Andrew answered my questions about what terminal disconnects were suitable to use and provided some to me free of charge, which was super helpful. He also took a look at some photos of a freezer door that we couldn't get to close properly, and offered some suggestions before we made a decision to have a tech come out to visit. We ended up putting the old freezer into storage and replacing it with something smaller and more efficient (we don't need a stand-up freezer for two people), but if we need anything fixed in the future we'll definitely be giving them a call. Honest, prompt service, through and through.