Thermal Techs Heating And Air Conditioning

Heating & Air Conditioning
9 Sir Lancelot court Caledon ON L7E
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Teresa
Teresa
5 reviews Toronto, ON
3/10

Furnace fix

In January 2015, while I was on vacation overseas, the furnace in my property broke down (lucky me!). I called Mike from Thermal Techs and he assessed the issue and advised it needed to be fixed immediately or he would have to turn the heat off. To do this, I was to transfer the full cost of the repairs via an email transfer prior to the work since I wasn't in the city, which I did immediately so the work can begin.

I was (and still am) very grateful that the issue was fixed immediately and the house was heated again; especially considering I wasn't in the country and damages would have definitely happened. However, upon my return, I have been following up with Mike constantly to receive the invoice showing the work done. It is October now and I still haven't received it. I am not sure why the denial to the invoice with the details on the work done. This is something businesses do as standard practices but it has been months of following up with no luck.

Prior to this I was going to give the company a 10/10 review but I am really questioning the practice after this. I have given it 3/5 because I was satisfied with the prompt response to the issue but I am not satisfied that no invoice was provided. I would not recommend this place to anyone unless they're physically in the house to receive the invoice and oversee the work.

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