We would be the last people to give any negative feedback because we are pretty easygoing. But we are truly disappointed with the customer service we've been receiving. Let's set the record straight - vinyl fence is not maintenance-free, although that's what we were told when this company convinced our neighbours to put this type of fence in. Over time the ground shifts, and the fence does move as well. And due to its light weight, I noticed that vinyl fence actually shifted more drastically than wood! So far our fence where panels connect to the pillars became loose and fell apart multiple times. Avi attended to our first service call a few months after the fence was installed. After that, we were never able to get Avi and his crew back to fix the loose panels. My husband had reached out to him multiple times, and every response from Avi was in a few weeks when they came to the area. But it's been six months and Avi still hasn't showed up to fix our fence. We are not pleased with this type of customer service we are receiving.
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