Two Small Men With Big Hearts Moving Company

Moving & Storage
14227 130 Ave Edmonton AB T5L 3M6
Write a Review
Write a Review
Website
HomeStars
Moving & Storage
Two Small Men With Big Hearts Moving Company
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

46%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Two Small Men With Big Hearts Moving Company

Average customer rating:
5.2 10 (6 reviews)

Sort by

Guy in Leduc
Guy in Leduc
1 review Edmonton, AB
0/10

A horrible Alberta works move

Please note my review is solely based on Edmonton location Two small men with big hearts In Edmonton jan 25 2019
This was an alberta works move.The customer has M.S and a few mental issues so alberta works authorized 9 hrs to pack and move my friend they came to apartment at 930.They said they where only told to pack the kitchen only they where rushing they forgot pictures on wall lots of little things. They decided to take off without letting us know and we still had a few things at the apartments as we mentioned a new place I asked him why he took off one of the guy's "THE BOSS" said there truck was full but at very end of move one of the workers said there was still room so they finished unloading truck and ask to get signed off at 6.5 hrs they did not want to go get the rest of the stuff but eventually BN they did one of the guys had a very foul mouth lots of swearing through the whole move another guy mentioned in the morning that he didn't have his methadone yet and the other guy was bumming cigarettes and didn't clean up any mess they made in hallways and as I was sorting out all my furniture I've noticed two tables are broken legs are broken off one legs are missing off the other so I would not recommend using this company just because someone is on social assistance and have mental issues dose not give anyone they right to treat others badly or break there things .. update April 2 2019 I have just been notified In writing that the movers where so upset with us for asking them to get the rest of our stuff they told The Neighbors at the new residence that the tenant they moved in or drug smokers and violent bad people that destroys our old residence if this is fact or not the Mover should not be telling people things behind the customers back I think that is a big No-No which has caused the neighbors to speak to one each other and to start a whole bunch of vicious rumors about the tenant that two small men with big hearts moved the rumors got so bad that the people have now been evicted out of the condo because to small men with big hearts started a nasty rumor about the people that they moved I would like to small men with big hearts to get in contact with me they know who I am if not I will be contacting a lawyer. May 4 2019 I am just checking on my review the company says they've been trying to get ahold of us try the email that she gave you when she ordered to move if not I give homestars permission to release my email to you to the management two small men with big hearts. Update I have several emails with the email you provide with no response so so I would like to thank you for responding Tammy on this review page and not contacting me personally it says a lot thank you very much I am done with this ......update may 30 I have tried to reach out to Ali several times he did reply to me once said he was busy and he would get back to me that was three weeks ago so the person who reviews these comments please get a hold of me I give permission to homestars to release my email to the person who represents Two small men with big hearts and look forward to hearing from you .Ali dose not seem to care so that says a lot about your company thanks.. Bruno

Was this review helpful?
Company Response

Hi there,

We are sorry to hear about the experience you've relayed here. We work with Alberta Works frequently and it's important to us that all of our customers are treated with dignity, care, and respect. Our After-Service Manager, Ali, has attempted to reach out to you several times but has not heard back yet.

After discussing this move with our staff, we found that the crew was in contact with the Edmonton dispatcher during your move. Our crew expressed feeling concern for their safety upon arriving at the pick-up address, and the safety of our employees during all moves is our number one priority. We would like to get in touch with you to further discuss this - please let us know the best way to reach you.

Please feel free to reach out to us anytime and our After-Service Manager will be happy to discuss your move.

EDIT May 10: Hi there, unfortunately we have not heard from Homestars and we think their policy is likely not to share information with companies on their site. However, we are happy to share our email with you: please reach out to us at claims@twosmallmen.com, we would truly be happy to discuss this move with you. Thank you.

Best,
The Two Small Men Team

Private User
Private User
Private User reviews Calgary, AB
10/10

Yet again a great job!

Yet again have had an excellent experience with this company. I would give more stars if I could! The young men that moved my things were very professional and polite and VERY cautious to not damage anything (which unfortunately is the opposite of some other mover I have had in the past). Booking was easy and the quote matched the final price.

Was this review helpful?
shoes403
shoes403
2 reviews Calgary, AB
0/10

House Move

Worst move of my life. Will never use them again. So much of my furniture when unwrapped were damaged. They never even said a word about the damage. Hired by my brother who's judgement I have always questioned. Took a lot of breaks and were extremely slow. A lot of the furniture that were damaged was never protected or wrapped. Will never use them again.

Was this review helpful?
Company Response

Dear Shoes403,

Unfortunately we can not locate you in our system, we did notice you recently had a move with one of our local competitors at about the same time. We would love to look into this matter further and get to the bottom of this for you, but will need some more information from you. If you could call 1-800-727-6255 and ask to speak with Ali, she is our After-Service Manager and is ready to help you on a resolution on this matter.

Kind Regards,
Two Small Men

dkumar
dkumar
1 review New York, NY
10/10

Moving office furniture

On time. Fantastic. The guys were professionals. They took good care of our office furniture. Friendly and would recommend.

Was this review helpful?
Company Response

Thank you, we are so happy that your move went smoothly! All the Best - The Two Small Men team

Sue in Calgary
Sue in Calgary
1 review Calgary, AB
10/10

Moving company

Can't say enough good things about this company. Moving can be stressful, they took the weight off me.
Amy and Barb are lovely ladies to deal with, Tristan and Dan were awesome.
They were so fast, courteous, professional and careful!
Highly recommend!!

Was this review helpful?
Company Response

We are so pleased that we were able to relieve the stress of moving and will be sure to pass along your kind words to Amy, Barb, Tristan, and Dan. All the best in your new home! -The Two Small Men team

jim moir from Edmonton
jim moir from Edmonton
1 review Edmonton, AB

First Review

1/10

Local Move

Do NOT use this company. They arrived late, and supplied only two movers instead of the promised three. The move took well over the "estimated" time. The movers were obviously casually hired, they had no idea what they were doing and damaged several pieces of furniture by inproper packing on the truck (wood packed against metal with no protection). When we called the manager, we were treated with utter contempt. He had my wife literally in tears, he actually laughed at her over the phone, called her an insulting name for not realizing damage might happen, and told her point blank he could not care less about her furniture, and hung up on her. When I called, the treatment was the same. I was ready to go punch the guy out he was so obnoxious. They also insisted on cash for payment- obviously to skirt taxes.
Avoid at all costs.

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Two Small Men With Big Hearts Moving Company

Two Small Men with Big Hearts Moving renders stress-free moves to the residential and office movers across Canada. We are a full-service moving company, helping you with everything – from planning, packing, loading/unloading, moving, unpacking to storage at an incredibly competitive price. Book our top-rated local, long-distance, residential, or commercial moving and storage services for complete peace of mind.

CATEGORIES
Moving & Storage
PRODUCTS
Packing Supplies
SERVICES
Residential Moving, Commercial Moving, Storage, Transportation, Delivery, Junk Hauling
SPECIALITIES
Residential and Commercial Moving
WEBSITE
https://www.twosmallmen.com
YEAR ESTABLISHED
1981
NUMBER OF EMPLOYEES
100
PAYMENT METHOD
Cash, Credit, Debit
MEMBERSHIPS
Better Business Bureau
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Three Hours with Exception
BONDED
Yes
PROJECT RATE
Varies
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Basic to Increased Valuation Options
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.