Initially, I wrote a great review and feedback for the movers that came and was happy with the service I received, I will leave the original review at the bottom for reference.
We have used 2 Small men to move our duplex to a new bigger house,
The movers tried to move our treadmill as required. They attempted to disassemble the machine (We all know it's impossible to carry a full-size treadmill as is), after messing with the treadmill for a half-hour, they came up and told us that they don't have the tools to take the treadmill apart. Therefore they won't be able to move the treadmill. I was very understanding and told them that I would go back with a friend to bring the treadmill to our new place.
I took a day off from work to go back with my friend to see They have stripped each one of the bolts on the treadmill to the point that it's not possible to take them out and disassemble the treadmill (And this is why they didn't take the treadmill with them). We tried different technics and wor for hours. We sold the house, and the new family asked us to remove the treadmill before taking possession. I lost a treadmill and many hours of work. The issue is far from getting resolved.
This is the response i have received from the manager. As for now, she is refusing to speak to me over the phone and\or come to any understanding.
I'm currently in the process of getting legal advice.
After speaking with the crew members they have informed us that they did not attempt to disassemble the treadmill. Derek had immediately realized that he did not have large enough tools for the hardware on the treadmill and had informed you of this.
My initial review
"Used 2 small men yesterday. 3 not so small men showed up . We used them to pack, Reassemble and then assemble all the furniture and unpack in the new house. All 3 were super professional. Respectful and honestly worked there $&$& off. They were running all day until i forced them to take a break. My dog was obsessed with them and kept following them all day. I could not be happier with the service I have received. Thank you, guys ."