We found a floor that we liked at the Brampton location and got a deal on installation. I asked about underlay, etc and was told it was all included in the cost. When the install team showed up they rolled out the underlay and demanded cash for it, then rolled it up and sat on our lawn for 2hrs while I argued on the phone. The whole day was a hassle and they left nosing unfinished and a big mess to clean up. We do like the floor, but I would look to get it elsewhere.