Cube Van For Hire

Moving & Storage
Toronto ON M3J
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HomeStars
Moving & Storage
Cube Van For Hire
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Reviews for Cube Van For Hire

Average customer rating:
1 10 (2 reviews)

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Iris in Kitchener
Iris in Kitchener
1 review Kitchener, ON
0/10

Moving furniture from Bach apt to Bach apt

Est over phone did not come ph pics enough 300.00 went to 987.00 cash or hold furniture. 3 easy chairs coffee table 2 end tables and lights moved from Bach to bach apt 7 km apart gave an est over the phone 300.00 to max 400.00 said ph pics and his exp was enough he did not have to come see it 3 recliners cheap light ones foam and pine frame 1 empty 20 gallon fish tank and stand microwave and metal stand coffee table and 2 ends one small dresser 6 reusable bags of dog toys stuffed and chewy one empty black 36 in by 18 in storage box one cabinet for clothes about 6 bags of clothes and 2 boxes of kitchen dishes and pots 1 clothes wardrobe 1 small kids dresser 1 wooden rocking chair. No bed no dresser no kitchen or dining table or chairs no sofa no rug he took the bags of dog stuffed toys and said they had to be boxed to be stacked on the truck safely he went down stairs came back a half hour later with a 10 " d 20" l 18 " w box dumped the bag in and it was so old and used he used a whole roll of tape almost going around to keep it closed my tape he wasted another half hour on that then left came back again with another box and I said no I will take these in my friends car he left and the kid that did the moving with a two wheeled dolly had never moved before he told me that I helped him to the elevator with everything else but the 3 chairs that went first the owner never came back my friend waited an hour and called to say where is the furniture I have been waiting an hour and a half there is nothing on the truck the guy is just sitting there she left and went shopping came back two hours later nothing on the truck I called him and said where are you he said I have to watch the stuff down on the truck that's what happens when you pay for two guys I said nothing is on the truck it's still in the storage room and can be locked come up here were done. He came up picked up 3 green garbage bags and instead of the garbage he knew he put them on the truck and delivered them too he was 1 and 1/2 hrs late and charged the original start time I had to call him twice he took 1 hr to go 7 km and said it would take longer to unload because he had to go around the corner in the lobby when the 1st apt was at the very end of the hall and the moving in one was right beside the elevator. He wanted 879.00 I said I don't have it you said max 400.00 he said oh but you saw how hard we worked he never worked I did with never moved anyonebefore he was about 18 and not well built he charged 7.5 hours x 2 for a total of sorry 847.00 he said I can't unload till I get the cash I said I don't have 900.00 on me I will have to go to the corner store to get the cash machine you unload I can't do that till you pay so the kid stayed in the apt he drove to the corner and I went to get out of the truck at mason rd and egljnton ave and he took off and turned right I almost fell out I said just stop at any . convenience store he went to markham rd and turned left and headed north I said where are you going he said to th bank I said pull over right here at this store he kept going north where there were no stores just apt he past a plaza and I said stop he just looked crazy in the eyes I was scared he kept going to Lawrence Ave I said stop now at this plaza or I'm calling the police he drove around and around the plazas a nd pulled into a bank opened the truck and waited for the 850.00 till he could give me change it was 12 km then back at home he said it would take longer to unload and when he gave me the receipt for hours that weren't gone by yet and the furniture was still on the truck he started at 1:00 but charged from 11:30 when he should have been there and till 7:00 pm 1/5 of the truck is all that was used of 17 ' he took the reusable bags of stuffed toys and said they had to be boxed to stack he went down to the truck came back 1/2 hr later with an old 10" deep box 18" w 18" l t I may have repeated some of this I had to roll back and wasn't sure what was printed I was missing items but no proof to claim them so it is a loss I am 65 and he had me at a disadvantage as I was alone except for the friend who watched this on pick up as she waited and went shopping and came back and still nothing was done she actually sat and watched the whole loading in the end it really took about an hour and a half and waited for the hour for him to show up 7 km away and less on unloading after he had already builded me for the drive for money as well. I will show the apt with what he moved on room 13 ft wide 25 long and the receipt he is a shiester and I have no way of getting anything out of it others that left complaints on line and there were many said he talks you out of an est on paper then holds your furniture hostage also if he gets a better job he just doesn't show up for people his site now says it is permanently closed down but when you call he says no he doesn't know why it would say that he hasn't looked at it in a while he is probably operating illegally help stop him he is taking advantage of people at the time his site wouldn't take any reviews iris cameron 6477163095

Approximate cost of services:
$88,700.00
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J. Tung in Toronto
J. Tung in Toronto
2 reviews Toronto, ON

First Review

2/10

moving

After searching BBB and online for affordable moving companies, found A+ rated Cube Van for Hire. They lacked user reviews online, but we took a risk. Turns out to be a huge mistake. No questions were asked about the quantity of our contents. We were told the names of 2 movers who would be on our move, but 2 different movers came. Movers got lost and showed up 30 minutes late. We were told the credit card machine wasn't available when in fact it was (don't know if it was an honest mistake?). Truck had a ramp that hooked to the truck on one side, and rested on the truck floor on the other making it uneven (and caused an item placed on it to fall and break). One mover came smelling like alcohol and wasted time by stopping to talk frequently; asked a family member for a beer halfway into the move. The other commented that three movers should have been sent and that they were being paid low wages; he was meticulous, but slower than we hoped (perhaps because it wasn't a coordinated effort). In the end it took 8 hours to move a 1 bedroom+den, (800 sq ft) condo. Complaints were, in my opinion, handled unprofessionally, during the move and afterward. On a more positive note, the company has offered to repair a table that broke when a mover sat on it.

Approximate cost of services:
$586.00
1 of 1 people found this review helpful.
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Company Response

Eric, Could you please delete your negative comments. It has been years and this has gone on for long enough. Steve (The one you gave the beer to) was struck down by a taxi cab last February and died at the scene. He was a good worker but had a drinking problem, he had been let go a year before your move. Steve came back to work under the condition that he does not drink before or during any work day. Steve said that you offered him the beer. I don't know if he asked for the beer or you gave it to him only you know that now. The point here is that he should not have been given any beer. I hope that you can see it in yourself that enough is enough and remove your post...Thanks, Andy -----------
And for anyone reading this, we at Cube Van For Hire Inc are very disturbed with the negative ad generators (Yelp and Homestars) We have had positive views submitted by customers and family to both Yelp and Homestars and none were published. We have had companies email us with a plan of posting positive reviews for a price. There is no arbitration for grievances and/or complaints. We are not a numbered company that changes it name at will, we have been in the business with the same name since 1995. If you want the get correct info on a company, get it from www bbb.org

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