Unfortunately it wasn't great dealing with this company because of small inconveniences which added up to an unsatisfying experience. They weren't terrible, and they did complete the service effectively (the wasp nest is gone), so I gave a 4 for that.
After spraying the nest, the technician left without actually removing it, telling us to do it ourselves in a couple of days. We paid the $100, but he didn't have any receipts with him and we agreed that he could send the receipt by email.
To be fair, when I called the company a day later to express my displeasure, they were very nice and understanding. They apologized and agreed that he should have taken down the nest at that time. They told me that someone would come within the next 3 business days. I asked them to make sure whoever came brought the receipt with them as I hadn't yet received one.
After not hearing from them after 3 business days, I called again asking for the nest's removal because I had guests coming the next day. The original technician came back the next morning. I was glad he came before my guests arrived, however was frustrated that no one had called ahead. If he'd come 10 minutes later we wouldn't have been home. I also felt that he was unprepared; he asked for a plastic bag to pull down the nest because he didn't have any with him. I realize these things are not a big deal (obviously I'm not that attached to my plastic bags) but it gives an overall sense of a very unprofessional company. Again, the technician STILL did not have any receipts with him, despite my being assured over the phone that whoever came would bring one.
3 days later I received a jpg photo of a paper receipt by email. After waiting almost 2 weeks for a receipt, I expected at least something printable (pdf). Again, I realize it's not a big deal, but the reason I need the receipt is for claiming rental income expenses. I'd prefer to have a record that is a little more legitimate than a photo of a receipt.
It seems by other reviews that the company standard is normally much higher (it's why I chose to go with them), so hopefully my experience wasn't representative of their normal service. However, having had this frustrating experience, I wouldn't call them again or recommend them to friends.