Upgraded water line for a competitive price. I screened 8 plumbing companies and Santos was the most experienced (and polite!)
Not many plumbing companies sent the actual owner of the operation to conduct quotes.
Santos was easy to reach. There were no machines who took the call. When you call, you're speaking to the actual owner of the business.
Santos' communication was responsive and clear. I had no issues getting a hold of him even when I had questions or concerns after the job was complete.
When the actual owner of a company shows up to survey a quote (and not a salesperson just doing his job to get his pay cheque), it gave me a sense of confidence and relief.
Santos' crew was excellent. They performed the job effortlessly and was a pleasure to work with.
Don't by into the hype of bigger companies with fancy websites. If you need a experienced plumbing crew in the GTA (especially if you have old century homes) give these guys a shot.
One competitor who surveyed the job said they would need to open a 4ft by 4ft hole in the basement floor. That was red flag for me.
Santos' crew dug a small hole ---smaller than 1 foot x 1 foot and manually snaked the copper pipe. They opted not to torpedo---even when torpedo-ing was "easier". The crew's explanation was that in this particular case, it was a cleaner/better to manually excavate the yard with shovels. These guys don't cut corners.
Photos attached as proof.