- Approximate cost of services:
- $44,000.00
Air conditioner tubing installed in window.
I explained the following to this customer - that we have a two hour minimum service charge per site visit.
We went to the site to assess what was required. We found that her window was not square and it was explained that we would need to return to our shop to cut custom pieces to accommodate her air-conditioner system. We primed and painted the prepped material in our shop and returned to the site to install as required.
The fact that we billed the client 3 hrs is very reasonable on our part and we would have been very happy to discuss any concerns with her she needed, but she chose to go straight to an ongoing complaint?
It's unfortunate as this would have been resolved with a simple phone call.
Thanks
Kurt Gust
(Owner)
Thankyou so much...an excellent client who is a pleasure to work for.
thanks rod...your new ensuite looks fantastic!....kurt
Screen door and bifold door in basement
thanks louise...we always enjoy working with you! kurt
thanks Alicia...it was a pleasure working with you...all the best...kurt
Repair an area of bulging stucco on the west wall of my duplex.
Thanks for the review! Always enjoy working with you . Kurt
It is unfortunate that this client chose to do an on-line review before asking us if there was anything we could do?
We addressed all their concerns and offered to return to finish the balance of work.
The owner said he wanted to finish it himself and would rather have a discount.
We met on site and they were offered a discount. They agreed to the new discounted balance.
We did everything that was asked for and the clients were treated in a professional manner throughout this small project.
sincerely,
Kurt Gust
Ceiling Insulated and Drywalled
Thanks so much for taking the time for the review - we always appreciate any input from our clients.
It appears we did not explain the process for this type of project. In ideal conditions without any snow and traffic problems, we should be done in 4 - 6 days depending on how fast the mud dries. I can assure you, we would rather come each day until project complete but a staggering project can be difficult to schedule with other ongoing projects and weather conditions.
I apologize for the delays but it was for good reason and unavoidable.
Thanks again,
Kurt Gust
thanks...we always enjoy working with you! kurt
Mr. Build Vancouver specializes in small and medium sized renovations and repairs. Our multi-skilled tradesmen complete kitchens, bathrooms, basement suites, renovations, waterproofing, repairs, odd jobs, plumbing, electrical, painting, roofing, drainage, decks, stairs, and concrete work. Quality work, reasonable rates, on time, written quotes within 24 hours. Put your property in hands of people you trust!
We service the following areas: Vancouver, Richmond, Ladner, Tsawwassen, South Delta, Delta, Whiterock, Burnaby, New Westminster, North Delta, Surrey and Coquitlam.