Henry was the first person to respond to my request for a qote (on a Sunday). He was the ONLY one to follow up to see if we were happy with his quote. We received a call the day before the installation to confirm that we would be ok with the date. Even though he got geld up on another job he made a call to say he would be a bit late. Communication is something too often lacking. Not with this company. Our pato door was installed quickly and the area was left clean. Our hardwood floor was protected. I highly recommend this company!!!!