We had ice damming pretty bad on our roof and wanted it removed before it melted and it could cause damage to our home. Sanderson Roofing responded immediately. I emailed the Saturday morning, got an email back 2 hours later, that afternoon someone came by to have a look at the the ice dam and by the next day someone had come by it was all removed. Sanderson staff were responsive and very professional. 5 stars all the way!