Floors Direct North

Floor Retailers
18025 Yonge Street Newmarket ON L3Y 8C9
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Reviews for Floors Direct North

Average customer rating:
9.5 10 (166 reviews)

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Private User
Private User
Private User reviews Newmarket, ON
10/10

Engineered hardwood

From start to finish John and his crew went over and above, answering all of our questions and helping to make decisions. We had a crew of 4 people come ito our home to install approximately 1000 square feet of flooring, and they were done in 1 day, and it looks fantastic! They were clean and polite. We would highly recommend this company to anyone.
If you are looking for new flooring go see John.
Evan and Thérèse

1 of 1 people found this review helpful.
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Company Response

What a lovely review, thank you. John offers fantastic service and is definitely a key member of our team. we also have fantastic Installer's. We are happy to hear you are pleased with everything. Thank you again, and enjoy your new floor.
Kind regards, Jeannie

Judy
Judy
2 reviews Richmond Hill, ON
10/10

All your Flooring Needs

From the start the team at Floors Direct was impressive from the detailed in home consultation, to the hardwood selection and finally the installation.  They provided great advice in the process matching our restained old floors to new stairs installation. The team at Floors Direct addressed any issues immediately and provided solutions or recommendations. Installation team worked really hard to complete the job in less than 1 week, shorter than the promised time. I would definitely recommend them for new hardwood installation, custom stairs and restaining existing floors.

1 of 1 people found this review helpful.
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Company Response

Hi Judy, thank you for the review, very kind of you. It's so rewarding when a plan comes together and we are very pleased you are happy with your floors and stairs.

Kind regards

Jeannie

Ellen S.
Ellen S.
4 reviews Vaughan, ON
10/10

Definitely The Right Choice

After deliberating between several flooring companies, I chose Floors Direct North and I couldn't be happier. From the time I met Faisal, to having excellent installers who took pride in their work, to the plumber who was supplied to me as part of the job, I know I made the right choice. I got a call today after the plumber finished reinstalling the toilet and sink to see if everything was okay. I thought that was great customer service on his end. Today, I was given a floor cleaning kit for my new floors and was told that when I run out of cleaner, I could get more at no charge - that's service!! It's really a tough decision when spending a lot of money on replacing flooring, but you will be very pleased if you choose Floors Direct North. Mohammed and Ben were both friendly, helpful, and made me feel that I made the right choice. When the wrong baseboards arrived, the new ones were replaced right away without hesitation. Faisal, thank you for coordinating everything and helping with my floor choice. The floors look great!!

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Company Response

Hi Ellen, thank you so much for the great review. Buying flooring is difficult enough at the best of times, because it is a huge purchase usually and very difficult to know if you are making the right decision. We are very happy you love your floors and the service we gave you. The cleaner is eco-friendly and it works! - So absolutely, do feel free to top up when you run out.

Kind regards

Jeannie

Emily in Toronto
Emily in Toronto
1 review Toronto, ON
10/10

Laminate Flooring

Faisal, Mohammed and Ben at the Thornhill location provided wonderful service from helping me choose a beautiful laminate that met my condo boards standards and my budget. Mohammed was very helpful in coming out to measure the space, and helping me load cars up with material. I would highly recommend going into the store. They also have a large selection of product at a variety of prices. The staff are friendly and happy to help you with any questions.

I also booked installers through Faisal, who were friendly, professional and very efficient (Ken's crew and Steve in particular). I'm happy to say that the job was done in 1 day between 9am & 5pm. This included installing under pad, cutting & installing laminate floor, installing quarter round, and cleanup.

Thank you, Floors Direct North!

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Company Response

Hi Emily, thank you for the kind review. Steve is a very good installer, polite, on time and very clean. we are glad you are happy.

Thanks again.

Kind regards

Jeannie

Cheryl in Thornhill, Ontario Canada
Cheryl in Thornhill, Ontario Canada
3 reviews Markham, ON
10/10

My new hardwood & carpeting look amazing!!

From Ben, the wonderful, kind owner, to hard working store manager Faisal in the Thornhill showroom, to the amazing hardwood & carpet installers, they are a patient, wonderful team of honest professionals with very personalized service, who never pressure or push you, and greet you on a first name basis, like you’re their friend, who care more about meeting your true flooring needs & in your budget, than upselling you on products you don’t need just for the sake of them making more money. They made me feel like I was their ONLY client, paying close attention to me throughout the project, always making sure I was happy. They go the extra mile for you, giving you lots of “extras” at no charge, which is a nice touch from a customer service/retention standpoint. Reasonable prices, value added service. Great customer service, very well run, organized, efficient, hard working company from the top down. My project went smoothly without a hiccup, and everyone from Ben, Faisal to the installers all treated me like gold. An excellent experience from start to finish. I LOVE my new hardwood & carpeting, and have had so many compliments on it from friends & family, who all think it looks stunning. Thank you to Ben, Faisal & to hardwood installers: Tran, Tom, & carpet installer Ridvan, for all your hard work & looking after me!!!! You guys are amazing & unique among other flooring companies I checked into before deciding to hire you. None of them compared to your level of honesty, personalized service, or the way you genuinely care about your clients. I highly recommend this company.

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Company Response

Hi Cheryl, thank you so much. We appreciate that you took the time to write such a glowing review. We are so thrilled that you are so happy. We really do try to put the customer first, and when we get such an amazing review, it makes all our efforts worthwhile. Thank you once again. Kind regards, Jeannie on behalf of the FDN team.

Derrill in Newmarket
Derrill in Newmarket
2 reviews Newmarket, ON
10/10

Ben and team do it again

For the second time, we had Ben and his Floors Direct team install carpet in our home. We were extremely satisfied the first time around when we selected carpet for the upstairs bedrooms. This year we wanted the carpeting in the basement replaced, and we really didn't look elsewhere....we went right to Ben. He and his team are all very helpful and professional. In fact, he even recommended a contractor who assisted with some other work in the house. If you are looking for a highly professional, ethical carpet outlet, this is the place to go

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Company Response

Hi Derrill, thanks for taking the time to review us. It's good to hear that you used us for the second time and were happy with the outcome both times. We really appreciate such great reviews.

Kind regards, Jeannie

Bill in Newmarket
Bill in Newmarket
1 review Newmarket, ON
10/10

Hardwood floor installation

We were considering refinishing our hardwood floors which were badly damaged. The company was very helpful in explaining our options and we decided to replace the floor. They were not pushy and we felt comfortable deciding which materials to use. They explained the different materials to choose from. They were prompt and courteous in measuring, delivering, and installation. The installers did a great job and we now have a beautiful floor

1 of 1 people found this review helpful.
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Company Response

Hi Bill. Thanks for the great review, we really appreciate it. We are really happy to hear we did a great job for you. Kind regards, Jeannie

Robert in Markham
Robert in Markham
2 reviews Markham, ON
10/10

Hardwood flooring and carpets

I would highly recommend this company for any flooring or carpet needs.
The service level is unbeatable, the installers of the highest quality with the end product being exceptional.
Cannot praise the installers of both the hardwood and carpets highly enough - their work ethic and respect for one's home was incredible.

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Company Response

Hi Robert thank you very much indeed for all the great review. We are always thrilled to hear that we have another satisfied customer. We are very proud of our installers. We are not perfect by any stretch of the imagination but we always try hard to do a good job. Thank you again, we do appreciate that you took the time to review us.

Kind regards

Jeannie

John in Toronto
John in Toronto
1 review Toronto, ON
10/10

replacing carpet with wood flooring

This is the second time we have used Floors direct north and we remain very pleased with the overall product and installation services. The team is very good to deal in a relaxed yet professional environment. Will definitely use them again and highly recommend

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Company Response

Hi John, we just wanted to say thank you for the review. We love it when we get a returning customer, especially one who is very happy with our service. We are not sure if you've finished all your renovations now, but if not we very much look forward to seeing you a third time. Thanks again John.

Kind regards,

Jeannie

Morag in Newmarket
Morag in Newmarket
3 reviews Newmarket, ON
10/10

3rd times a charm

This is the 3rd time we have used Floors Direct North for our flooring needs. The first time was for hardwood in our living room area, then a small tiling job at the front entrance and this time replacing 22 year old carpeting in the upstairs rooms and staircase. Once again they did not disappoint, from choosing the proper material, coming out and measuring, communication about instal and installation and then follow up. A well oiled machine with knowledgable staff, quality products and competitive pricing. Highly recommend.

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Company Response

Hi Morag, thank you very much for the review. So glad to hear you've been back to visit us three times in a row. We appreciate your business and the fact you took time to leave a review for us. Kind regards

Jeannie

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Floors Direct North

We cover the whole of the GTA and beyond and carry most major brands of hardwood, laminate, carpet, tile and vinyl. We are also ICC (Insurance Claims Collaborative) registered for restoration of damaged floors.

Why not pop in to our showroom in Newmarket or Thornhill where you can see our collection first hand, along with current special offers, or visit www.floorsdirectnorth.ca

We offer a shop-at-home service, first-class customer care and a friendly smile. Our customers are important to us and whilst we aren't perfect, we try hard and pride ourselves on the care and attention we give to every project. Our installers are masters in their fields and you can rest assured you'll be very happy with the installation of your chosen flooring.

We also specialize in custom made stairs.

You can also visit our second location
134 Doncaster Ave
Units 1 & 2
Thornhill
905 235 7155

CATEGORIES
Floor Retailers, Carpet & Rug Retailers, and Floor Laying & Refinishing
PRODUCTS
Hardwood, Engineered wood, Carpet (residential and commercial), Laminate, Luxury Vinyl Tile and Plank, Cork.
SERVICES
Installation, custom made stairs, shop-at-home service, cash and carry, Suppliers of transition, 1/4 round, doorstop and baseboards
BRANDS
Masland, HGTV products, Preverco, Shaw, Mohawk, Kane, Manninton, Shneir, Anderson, Tosca, Bruce, Goodfellow, Armstrong, Twelve Oaks, Laurention, Roxton, Beaulieu, Homerwood, Mohawk, Kraus, Masland, Godfrey Hurst, Vi-Floor, Tuftex, Richmond, Dixie Home/Lifestyles, Congoleum, Adura and many many more. Please check our website for a full list of suppliers
STYLES
Hardwood and engineered including hand-scraped, wire brushed, distressed and classic. Over 450 laminates to choose from. Hundreds of carpets including cut pile, berber, patterned and wool. Lots of new styles arriving constantly. Luxury Vinyl Tile and wood look plank.
SPECIALITIES
Custom Made Staircases and a shop-at-home service. We are also ICC registered supplying and installing flooring for insurance claims.
WEBSITE
http://www.floorsdirectnorth.ca
YEAR ESTABLISHED
2010
NUMBER OF EMPLOYEES
12
RETURN POLICY
No returns after 1 month, no opened boxes. 35% restocking charge may apply. Some companies do not ac
PAYMENT METHOD
We take, Visa, Mastercard, Debit, cheque and cash.
MEMBERSHIPS
WSIB, Chamber of Commerce for Newmarket, Aurora and Markham Board of Trade
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
All our work carries a one year warranty as well as the manufacturers guarantee.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.