After deliberating between several flooring companies, I chose Floors Direct North and I couldn't be happier. From the time I met Faisal, to having excellent installers who took pride in their work, to the plumber who was supplied to me as part of the job, I know I made the right choice. I got a call today after the plumber finished reinstalling the toilet and sink to see if everything was okay. I thought that was great customer service on his end. Today, I was given a floor cleaning kit for my new floors and was told that when I run out of cleaner, I could get more at no charge - that's service!! It's really a tough decision when spending a lot of money on replacing flooring, but you will be very pleased if you choose Floors Direct North. Mohammed and Ben were both friendly, helpful, and made me feel that I made the right choice. When the wrong baseboards arrived, the new ones were replaced right away without hesitation. Faisal, thank you for coordinating everything and helping with my floor choice. The floors look great!!
- Company Response
Hi Ellen, thank you so much for the great review. Buying flooring is difficult enough at the best of times, because it is a huge purchase usually and very difficult to know if you are making the right decision. We are very happy you love your floors and the service we gave you. The cleaner is eco-friendly and it works! - So absolutely, do feel free to top up when you run out.