From Ben, the wonderful, kind owner, to hard working store manager Faisal in the Thornhill showroom, to the amazing hardwood & carpet installers, they are a patient, wonderful team of honest professionals with very personalized service, who never pressure or push you, and greet you on a first name basis, like you’re their friend, who care more about meeting your true flooring needs & in your budget, than upselling you on products you don’t need just for the sake of them making more money. They made me feel like I was their ONLY client, paying close attention to me throughout the project, always making sure I was happy. They go the extra mile for you, giving you lots of “extras” at no charge, which is a nice touch from a customer service/retention standpoint. Reasonable prices, value added service. Great customer service, very well run, organized, efficient, hard working company from the top down. My project went smoothly without a hiccup, and everyone from Ben, Faisal to the installers all treated me like gold. An excellent experience from start to finish. I LOVE my new hardwood & carpeting, and have had so many compliments on it from friends & family, who all think it looks stunning. Thank you to Ben, Faisal & to hardwood installers: Tran, Tom, & carpet installer Ridvan, for all your hard work & looking after me!!!! You guys are amazing & unique among other flooring companies I checked into before deciding to hire you. None of them compared to your level of honesty, personalized service, or the way you genuinely care about your clients. I highly recommend this company.
- Company Response
Hi Cheryl, thank you so much. We appreciate that you took the time to write such a glowing review. We are so thrilled that you are so happy. We really do try to put the customer first, and when we get such an amazing review, it makes all our efforts worthwhile. Thank you once again. Kind regards, Jeannie on behalf of the FDN team.