I'll start off by saying I probably wouldn't recommend Brookfield homes to someone. Yes, my house was built on time and no catastrophic issues like a leaky roof or broken furnace in the first year. But boy, there has been a lot of issues since I've moved in.
We've been in our home for 8 months and they just finished (well almost) outstanding items from our 30 day Tarion form. To be fair, some were seasonal items but the majority were not. The headaches, time, emails, phone calls, missed appointments are too numerous to mention to get the work done. The lack of follow up from Brookfield's Warranty Team and general disorganization with respect to scheduling and completing basic items is almost laughable...but more frustrating.
As one example, when we moved in we had scratched floors which was on our PDI form and not fixed for 6 months. The floor company missed at least 3 appointments which we rearranged our schedule to be here. There was absolutely no follow up from Brookfield Homes. When I called, the basic paraphrase was 'oh, they didn't come?' No apology or anything. This happened twice more.
I thought there were a lot of deficiencies for a new home...from the scratched floors, island not centred, chipped and loose kitchen cabinets, rough finishes all around etc etc.
The most recent disaster was our sod. They gave us and our neighbor bad sod while the rest of the neighbourhood was okay. When I contacted the Warranty team, I received a short email response to the tune of ' Grass is dormant, site supervisor will reevaluate in 2016.' That's it!!! Nothing like oh I'll I'm sorry, we're going to try and replace it, let's see if it comes back etc. Unreal. They actually resent a sheet on how to maintain your sod. Like my watering dead grass everyday wasn't enough for them.
I really could go on and on.
- Approximate cost of services:
- $400.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?