I called StainAlive to fix a couple of cracked panes in my transom window. After sending an email with photos I was quickly assured they would be able to replace them (amazing given the very cold weather), along with a price. Francis arrived exactly when he said he would and worked diligently to repair the window and left the job site clean. I am very pleased with the work, it looks great. The cost was as we'd agreed on the phone and I wouldn't hesitate to use him again.