Was excited to get a pool for the summer, we bought their most expensive pool - The manager came out and surveyed our property / took measurement. After we made the down payment, they informed us that we need to apply for a permit ourselves. May experience from other pool companies and friends was that the pool company arranges for this. The city denied our application, we called the Seaway pools immediately the same hour upon finding this out. THEY FLAT OUT DECLINED to return our deposit. This is repeated after their salesperson Gary assured us that they would without a problem. Don't trust this shady outfit, they felt out do not honour their word!!