All they want is the sale and your money... After that you don't matter.
Our hot tub was supposed to be delivered in the first week of June but it didn't happen. The Manager suggested we RENT out a hot tub for $500 (!!!) over the weekend. So after them not keeping their promise, they make more money by renting out their hideous hot tub. They promised $400 store credit though which is not okay because it is still less than what we paid for the rental.
When they delivered the tub, my husband was at work. I called the manager and told her my husband will be back at 6pm and will literally go straight to their shop and give the check. I was told they they would have to remove the tub from our backyard because they could not wait 3 hours for my husband to be home. I was told about keeping the contract when they were the ones who delayed the delivery for 1 month.
Be very cautious with the promises they make. You might be left with no option but to pay more.