BEWARE before you use this companies services. Bob is the owner and the one who does the repair. He came out to our home in October of 2015 knowing that a condition of the sale of our home was that the condensation in the windows be repaired. He guaranteed that his services would work and that our windows would dry. He performed his service and the windows did dry temporarily but again completely fogged up. We called him back in December and said that the windows are the same if not worse than before. He told us to let the cap out of the holes he drilled in the windows and give it a week and see if that helps. We did that and it made matters worse. I called Bob and told him I really need these windows dry for the sale. He then about 2 months after we started this process, explained that the windows may not completely dry until the springtime. If Bob had told me that from day one, i would have never hired him for this purpose, because that would entail me getting our purchasers to also agree to wait until the spring for the windows to dry, which i trust now never would have happened. I asked Bob if he can come out one more time and run his solution through the windows to see if it would dry the windows at least for the closing of our home in early January of 2016. He agreed to come out. Unfortunately during the process he cracked one of the window panes. My husband was downstairs when this happened. He said he thought somebody stabbed Bob because of the way Bob was screaming and swearing at the top of his lungs. My husband ran upstairs to see what happened and Bob, still swearing uncontrollably said he cracked the window and now he has to replace it. Still swearing he took measurements and provided my husband with a receipt that says window replacement in two weeks. It has been 4 weeks since Bob cracked our very foggy windows and he has not answered a single email or voicemail. I will be taking legal action against Bob, but this is a warning to all Real Estate Agents and any home owners out there who want to use his services. Number one it does not work and number two he is the biggest dishonest and unprofessional business person I have ever come across in my life. I am now out the money I paid to Bob for the original repair and will also have to pay now to replace the windows.