Troy Transportation Moving and Storage

Moving & Storage
55 Ironside Cres, Unit 6, Scarborough, ON Toronto ON M1X 1N3
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53%

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Reviews for Troy Transportation Moving and Storage

Average customer rating:
5.9 10 (122 reviews)

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Private User
Private User
1 review Frelighsburg, QC
10/10

Thanks to Troy Transportation, a safe and economical move from Qc to BC thanks to Troy!

Every step of the way, Sasha at Troy transportation was helpful and professional, and when the moving day finally came – as I had to sell my house first! – The movers were capable and professional both at the Quebec pick up site and the delivery at my new BC home and all this at a fraction of the price that it would've cost if I had rented a vehicle and tried to do it myself ! 1 million thank you's for the special care including my piano and keep up the good work !

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Private User
Private User
1 review Ottawa, ON
0/10

Worst Move Ever

Worst move ever and we've moved a lot. They broke many valuable items then refused to honour the damage claim despite asking us to fill out one. I would not recommend this company to anyone. Do yourself a favour and look elsewhere.

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gina tysick in Ponoka
gina tysick in Ponoka
1 review Ponoka, AB
0/10

Troy transportion and Storage

lost my things, broke everything I owe. BIG LOSERS would not let them move a dog house and huge lyers. Gina Tysick Karma will get them for sure I promise that.

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Alata  in Kirkland Lake
Alata in Kirkland Lake
1 review Kirkland Lake, ON
0/10

Troy Transportation Services

I received quotes from numerous moving companies for my move from Welland, ON to Kirkland Lake, ON. I confirmed using Troy Transport for our move because they quoted us $0.25/pound when all other companies were between $0.50-$0.60/pound. With the original quote of 6000lbs for a three bedroom house our move would cost approximately $1695.00.
A few days later, after I had called Arthur to confirm using Troy and the addresses and dates, I received an e-mail advising that there has been an error in the quote and in fact the charges would be $0.50/pound -$3,195 doubling the original quote- I did received a revised quote. It was comparable to all other companies and I had already booked with Troy so we decided to go with the company anyways.
Arthur our representative advised it would take 3-4 days for delivery - advising us to not expect our belongings until May 3 or 4. So we rented an additional vehicle to help move some of our furniture so we wouldn't be without a bed and basic necessities for days.
I received a phone call Wednesday April 27, 2016 confirming our pick up date of Thursday April 28, 2016. They advised pick up would be between 8am and 12noon. About an hour later, I received another call advising that in fact they had made another mistake and the truck would arrive between 2pm and 6pm. Again, last minute changes happen and we felt this gave us more time to organize.
The moving truck showed up before 12noon on Thursday, arriving within the original pick up time frame. The movers came and quickly moved through the home. They advised that we needed to purchase additional boxes for $350.00. At this point they had some of our stuff already on the truck and I agreed to the extra charges.
On Friday April 29, 2016 as we were leaving Welland, I received a call from Troy's dispatch advising the movers would be arriving Saturday April 30 between 12noon and 3pm. I was in shock as we had made arrangements based on what Arthur had told us. If we had known delivery would have be so fast we would of had the movers take all of our stuff, saving us the additional rental costs. Then the dispatch advised that our weight was well over 10,000lbs totalling over $7,000. When I said that there is no way our stuff weighed over 10,000lbs she transferred me to Arthur our original representative who I had booked with. He said to me "We picked up yesterday, we are delivering tomorrow, what is the problem?" He had a condescending attitude to me on the phone.
He argued with me first before even hearing me speak. He said the shipment was weighed and confirmed the weight,I was mistaken with the total weight of my stuff.When I stood my ground and said there is no way it weighed so much Arthur said he would lower our price to $0.40/pound to help with the outrageous cost, but would need to speak to his manager. I was on hold for 10 minutes, then he came back and advised that the weight was correct and the price was the price, too bad for us.
I demanded they weigh the shipment again. Within 15 minutes I had a call back advising that in fact they had been incorrect and that our shipment came in a little over 7000lbs totally $5,009.00. That is a HUGE difference, considering a 3 bedroom house was quoted at 6000lbs, how does someone make a calculation mistake over 3000lbs? I know a ex-mover and he advised that most companies do not have a weigh station at their location and the reweigh would of taken more then 15 minutes. At this point I know I am getting taken advantage of. I asked Arthur what would have happened if I didn't stand my ground and demand a reweigh, he just said "Um, Um , Um" could not give me an answer. He did not answer my question about where it was weighed.
We called Saturday morning at 9 am to speak to a manager to try and have the movers meet us in New Liskeard at the weight station about 50 minutes away from drop off because we wanted verification of the weight.
The "manager" we spoke to advised us that they would reweigh it at a $350 charge to us but they would not weigh it unless the station was within 16 km of drop off. The closest weight station is in New Liskeard. We asked to speak to her manager because she was rude and arrogant and being far from helpful. She advised "I am the be all, end all of the office, what I say goes". When asked to speak to her boss she said they were out of country. I wanted verification of our weight because there had been so many mistakes, but she flat out refused to make any exceptions and to give us the proof we were asking for. She continued to advise that it was all "human error" and that I was being unreasonable. I can understand human error with the first mistake, the wrong price for a quote, I can understand human error with the pick up time and the delivery dates but this is getting outrageous.
Once delivery was dropped off, there was damage to our furniture. Ripped our couch, broke the leg off our closet and broke our plastic storage boxes-the movers not caring at all put the furniture down and said "take a picture, make a claim". Right, make a claim with the company that flat out refused to accommodate our requests.
I would like to make mention the final receipt did not verify the weight - also there is a 3% service charge for using a credit card, so unless you are rolling in money and have over $5000 in cash you are getting charged for that too. If a tow company can take credit card without a fee how can a huge moving company not?? All said and done, we paid $5,159.00
Looking back I should have gone online and read all the reviews of this terrible company - all the complaints are very similar to ours. The last positive remark was dated in 2011. I have no idea how the company gets away with this. Refusing to prove the weight is what makes my blood boil the most, when mistake after mistake after mistake are being made "human error" is no longer an excuse and being in Customer Service I know the "manager" should of made at least one exception allowing us to meet the truck to verify the weight - only a company afraid of getting caught red handed would refuse to have us present for weigh in.

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Andreanne S. in Redmond
Andreanne S. in Redmond
1 review Danbury, SK
0/10

Move from Montreal to Seattle

A WASTE OF TIME AND MONEY!!! READ THIS HORROR STORY! Do yourself a favor and DO NOT CHOOSE TROY TRANSPORTATION, ever. They will take all of your money (and some more), give you the poorest customer service I’ve ever heard of, lose / break your stuff and laugh while frolicking in your money because they know you can’t do anything about it after the deed is done… We paid the price…
When we compared options for moving from Montreal (Canada) to Seattle (US, WA), we saw that every company had some bad reviews (overpricing, rude movers, delays in deliveries, bad customer service, etc.) but we still went with Troy, while insisting (in our communications with them) that we were optimistic that we could give them one more good review in the end. WHAT A JOKE!!! They are in it for the immediate gain of money, don’t care at all about all the bad things we can say about them, loss of future business, etc. So I let them have the most detailed account of what a nightmare their business has been on the Internet and hopefully they will lose all their clients, forever...
Everything bad that has already been said about this company happened to us. We did make an inventory on our own: the movers wouldn’t sign it at pickup. Theirs wasn’t checked at all when they made the delivery, and we’re missing two boxes. Our mistake here was to check OUR LIST (they don’t give you one so it’s your responsibility to check if you have everything!) in the (3-4) following days. We should have refused to pay and to let the movers leave before double-checking EVERYTHING.
We had weighted the total of our boxes (we agreed that there might have been a difference): We had a little less than 2000lb, they tried to charge us for 2500lb (finally agreed on 2250 instead). Plus there were extra hidden fees for everything: flights of stairs, extra boxes (not needed!) and whatnot.
We weren’t told by anyone that we needed to schedule a date for delivery. We had given them our date of arrival in the States. We calculated that if they came for the pickup in Montreal early enough, we could have our stuff in the first few days after we arrived in Seattle. Two weeks after arriving, still no news. As it was the middle of the summer, once we were informed that we did need to schedule a delivery date, we had to wait two more weeks at the earliest.
Upon arrival, some of the items were marked with permanent marker or their ugly beige tape left glue marks everywhere. We were also missing two boxes. When we called to signal the loss / have them found, we felt they (our contact name’s is Artur) didn’t care at all (THEY REALLY DIDN’T.) They asked us to fill the claim form “anyway”, while they would try to find our boxes. They never gave us any news. We had to call again and again to ask them for a follow-up. Sometimes Artur wouldn’t be there and we were told they’d call us back. That never happened either. They simply don’t give a f… We had to call them after more than two months to ask about the claim form (which btw amounted to around $2000! Those two boxes!). They were evasive and not helpful at all. In the end, two weeks later after harassing them over the phone, they agreed to refund $30.
We were so mad. We felt stupid, we felt fooled. They told us they couldn’t give us more in claim because we hadn’t taken an insurance with them. AN INSURANCE WITH THEM!!! THAT MEANS: You should’ve given us MORE money to protect yourself in case OUR WORKERS do a SHI**Y JOB / LOSE YOUR BOXES or simply decide to TAKE YOUR STUFF FOR THEMSELVES! Not only that, but if they knew they’d give us a lame consolation prize because we didn’t have insurance, WHY did they have to make us call 3576 times and wait more than two months???
In the end, Troy Transportation is a dishonest business!!! A REAL SC*M AND NOTHING MORE. They should be shut down. While I’m still crying over my lost comic collection, there isn’t much we can do, and THEY KNOW IT. DON’T GIVE THIS CRAPPY EXCUSE OF A COMPANY YOUR HARD-EARNED MONEY AND VALUABLE POSSESSIONS!!!

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ALBERTA TO VAN ISLAND from Toronto
ALBERTA TO VAN ISLAND from Toronto
1 review Ucluelet, BC
0/10

Move from Alberta to British Columbia

The family oriented outlook for this company is NOT! One of the reasons, I wanted to use their business. Yes! Very quick to reply on first part of business, scheduling, answered to emails or phone calls promptly. Not until my table base was missing, when dropped off at location. My husband didn't receive my copy of inventory. JUST THE BILL! They moved the furniture so quickly, unfortunately no count as I mentioned no second receipt which I know there was. Took 6 weeks of constantly phoning trying to make arrangements for the table base they did say they had at the Richmond warehouse. Finally, after my BBB complaint, they refound the table... The girl asks so it is plastic?...she knew what the table looked like (as I texted her the picture) and it was made of wood. Flippantly, well that isn't it after all. Heads up! The insurance waiger....A WASTE OF TIME! I have no one to thank as I am sitting with a table top and four chairs!! Any complaints I will guarantee they will be not calling you too quickly...as they do not.

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Jaz from Toronto
Jaz from Toronto
1 review Calgary, AB
8/10

Long Distance Moving

I am truly satisfied with the efficient service of Troy Moving from packing and delivery of our stuff. Being a first timer, I had several questions but my sales representative, Artur Y was very prompt in responding to my email which made me feel that I could get hold of him anytime I need an answer. I changed my dates a couple of times but he always handled them well. I am also happy with the fees that I had paid. It was straightforward and no surprises. They also made it hassle-free for me to transport my car. They did all the coordination. I can truly recommend Troy.

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Kisersuzy from Toronto
Kisersuzy from Toronto
1 review Vernon, BC
10/10

Move from vernon to New York

First class service on time on budget
They bent over backwards to accommodate two different pickups met us at the scale and delivered our very special furniture in perfect condition
There men were courteous and patient
Will (and do) recommend them to anyone moving local or long distance
They stood by their quote no surprises no damage and an amazing price Canada to the states

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marion brayiannis from Pickering
marion brayiannis from Pickering
2 reviews Pickering, ON
1/10

Residential move

We hired Troy Transportation in February 2015 to move from one house to another in the same neighbourhood. The 3 gentlemen who arrived were all very personable. However, they came completely unprepared for the move - they had no idea they would be moving a piano (we completed the pre-move forms which clearly stated the piano was to be moved) and the truck was not large enough for our contents. They were way short on moving blankets as well as runners for inside the house. It was snowy and sloppy and they were all over the floors without protection. They had to return the next day with a proper truck to move the piano and the rest of our contents. Troy CHARGED US for the second day, not just for the extra time they guys worked, but the minimum arrival fee and minimum 3 hour fee even though it only took them a little over an hour. This company did not do a pre-move inspection/estimate and charged us for their own failure to be prepared. I do NOT recommend hiring this company if you want to be treated fairly and if you expect the movers to show up prepared to move you properly. Really BAD customer service.

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Jon from Toronto
Jon from Toronto
3 reviews Fredericton, NB
1/10

Move from NB to ON

Terrible! This moving company moved me and my girlfriend from New Brunswick to Ontario. They called at the last minute to change our pick up to the next day. Agreeing they added insult to injury by adding about five additional charges for THREE stairs, a drive way and other bogus things. THEN they lost one of our boxes! Trying to get it back was a trial eventually I submitted a claim and NEVER heard back from then. Will never use Troy ever again.

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More about Troy Transportation Moving and Storage

Troy Transportation Moving and Storage Services Inc is dedicated to providing quality service at the most affordable price. We are a family owned and operated business, who offers honest service to our clients across the country. For all of your household moving, storage and packing needs, look no further as ...
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