Trends Wood Finishing Inc

Kitchen & Bathroom - Cabinets & Design
2050 Speers Rd. Oakville ON
Write a Review
Write a Review
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

54%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Trends Wood Finishing Inc

Average customer rating:
6 10 (5 reviews)

Sort by

N. Kemp in Oakville
N. Kemp in Oakville
1 review Oakville, ON
10/10

Family Wall unit and office wall unit

We had a wonderful experience working with Luis and his team. They designed and built our family room and office cabinetry which we love and will enjoy for years to come. The Trends wood finishing team is professional, knowledgeable and great to work with. I would recommend them highly!

N. Kemp

Was this review helpful?
Private User
Private User
1 review Toronto, ON
0/10

Kitchen Cabinets

DO NOT HIRE THIS COMPANY!!!
Trends, owner operater is a very good actor by pretending he is knowledgable of kitchen design and layout. Our kitchen had many errors due to owner's mis-measurements, poor design and workmanship and because of this our kitchen cabinet project was delayed 2 months and still not finished. Homeowners made several attempts for Trends' owner, to redeem himself and get the job completely with professionalism and have his installer demonstrate the skill and knowledge resulting in excellent workmanship, instead he offered homeowners he will be walking off the job, leaving the unfinished work for someone else to fix and replace. Some examples: homeowners gave owner dishwasher specs 24 inch standard width, him and his installer cut the opening at 23.78 inches. He was repeatedly told it will not fit and he guaranteed homeowners it would as he does this everyday for a living. The dishwasher arrives and it does not fit, as well as new cabinets he installed on both sides are now impeding on the dishwasher door. No panels on either side for a complete finish so drawers don't rub against dishwasher. Again poor design and not thoughtfully sought out. His poor design on upper 2 cabinets will not allow valence to fit straight from side to side as cabinets are not symmetrical. One side is 14 inches and the other 12 inches, again poor design and mis-measurement on something he constructed (see photo as valence not installed due to incorrect design). He left the valence on the floor. Shelving and panels in pantry all lopsided, gaps around edges, shelves tilting forward, again poor design and workmanship. Small mailbox drawer newly design messed up twice due to mis-measurements and poor design, and now left with mailbox unfinished and not what homeowner had originally designed with owner then again with installer. The first design made by owner was worse than the installers's design. Trends promised he would deliver the missing front panel and still waiting for it as of today, very unreliable and not trustworthy. The dishwasher is the biggest problem and totally his fault. There are plenty of more examples of poor design and workmanship, but too many to list. Needless to say, Trends, has left the residence with unfinished work that are all his mistakes, as he felt it would be easier to walk off the job than come back and replace and repair his damage. PLEASE DO NOT HIRE THIS COMPANY AS THEY ARE MADE UP OF UNSKILLED, UNKNOWLEDGEABLE, AND VERY UNPROFESSIONAL PEOPLE STARTING FROM THE OWNER. THANK YOU TRENDS FOR THE AWFUL EXPEREINCE FOR 2 MONTHS AND LEAVING US WITH YOUR MISTAKES/IMPERFECTIONS NOW ALLOWING SOMEONE SKILLED & PROFESSIONAL TO CORRECT TREND'S MESS.

Was this review helpful?
Company Response

After more than 10 years of service and hundreds of completed kitchens to both homeowners and private contractors, Trends Wood Finishing prides itself in the craftsman ship and quality of not only its services, but its employees. It is disappointing to get a negative review of this magnitude, and although we understand that not everyone can be pleased and there will always be customers that are unhappy with how some things turn out; we have never received a review remotely close to this one. Although we know there were some errors, delays, changes, etc with the project; to say we are "scammers", "pretenders" and "unskilled" is not only extremely disrespectful to our craft, but our employees as well, and this review does nothing to shed light into the overall situation or agreements between the homeowner and Trends Wood Finishing Inc.

First, we would like to point out, as you know, that this project was a refacing. It was not a complete renovation of your kitchen, and your existing kitchen base was unchanged aside from some additions you requested. ALL changes and kitchen designs always go through our customers for approval, so anything that was changed within the kitchen was done with your consent. To say our designs were "poor" is untrue in this case. Especially so when nothing new was designed, since the kitchen was already in place and our team only refaced it.

Second, we would like to acknowledge that, as any business, we make mistakes. We had delays and smaller issues which we assessed and resolved to the best of our abilities. We had already apologized for this, offered you an initial percentage discount off the estimate given, and more for the inconvenience faced throughout the length of the project. We had the best intentions in making sure you were satisfied with the completed project at the end.

Third, and finally, Trends Wood Finishing DID in fact completed the kitchen. Aside from any small grievances you may have found after installation, everything was completed and installed according to our initial agreement. For everything else Trends and the homeowner could not reconcile on, our company allowed you to keep the remaining balance of your outstanding bill (that was 50% of the estimated price of the project) EVEN after the kitchen was COMPLETED and INSTALLED. To call us "scammers" is not only unjustified, but absolutely in the wrong.

It is a shame that we could not fully reconcile and come to a mutual agreement in order to finish the minor details you mentioned after installation. We would have happily finished, had you not cut communication with us after agreeing to keep half of the remaining balance and refuse to sign our completion paperwork. It is unfortunate and disappointing that things had to escalate to this point, that a review like this was made against us, and that the truth of the situation was not explain completely. We know we cant please everybody, we always do our best and try to please our customers to the best of our abilities; our ratings, references and testimonials can attest to this. However, no matter what you do at times, even after discounts and refunds, you cant mend situations.

We welcome any customer, new and old, to speak to any other homeowner whose kitchen we, Trends Wood Finishing, have worked on. We pride ourselves in our work, quality, and craftsmanship; and any of our previous clients can serve as testament to this.

Regards,
The Trends Wood Finishing Team

Andrea Iceruk from Toronto
Andrea Iceruk from Toronto
1 review Toronto, ON
10/10

Kitchen remodel

We were very happy with the whole process. Luis was helpful, punctual, provided excellent service at a very reasonable price.
Our kitchen looks stunning!! We would definitely recommend him.
Andrea and Jorge
Toronto, ON

Was this review helpful?
Company Response

We are very please to heard from you with your kind review.
Best regards and very welcome.

Luis

Mark in Burlington
Mark in Burlington
2 reviews Burlington, ON
10/10

Kitchen cabinets and countertops

After 7 years in our now 16 year old home, in August of 2012 my wife and I began getting quotes to refinish our kitchen. We considered a complete gut, simple refacing of the cupboards, and a custom mix of both approaches. We had 5 companies quote us over a 2 week period.

I met with Trends after researching them online, and dropping by their Oakville location where I initially met Luis’ son and saw their facility and showroom. Luis came to my house several times to verify measurements and design ideas. He walked me through what was possible, and agreed to customize a basic door design to my specifications. We decided to have granite installed, replace a number of cabinets, add a number of totally new cabinets, and had new doors made to suit the kitchen. We also opted for door match panels by the refrigerator and dishwasher, another great idea from Luis. The color of the cabinetry was custom stained to match some hardwood flooring in adjacent rooms in our home.

I ended up selecting Trends, though they were neither cheapest nor most expensive, and some other companies offered to price match. Having seen the shop, and met several folks from Trends, I felt they would do a quality job, and offered good value.

Luis also offered some excellent ideas for ways to achieve what we wanted, including one that I did not initially agree to, but did come around to. We ended up replacing the cabinet over the microwave, in order to meet code for distance from cooktop to the bottom of the over the range microwave. That did mean moving the microwave vent in the wall, but has come together beautifully in the end. I should have listened to Luis when he first suggested it!

Once the manufacturer built the units, David and Luis came on time as promised, and installed the cabinetry all in one day. They were organized, coordinated and professional. Any small issues were completely resolved to my satisfaction, and we are loving our new kitchen.

Not only would I absolutely recommend Trends to others, I have already used them again for another project, and am planning a third for the beginning of 2013.

Quality, honesty and exceptional service define my experience with Trends in Oakville. Give them a call, you won’t be disappointed!

Was this review helpful?
Company Response

Thanks Mark, It was a pleasure to meet your expectations, Our team is looking forward to work in your new projects soon.

Luis

MacDonald in Mississauga
MacDonald in Mississauga
2 reviews MISSISSAUGA, ON

First Review

0/10

Kitchen cabinet

So I hired this guy Luis to spray my kitchen cabinets for me and reface the kick plate in my kitchen. I paid him in cash. After he left I noticed the area around the stove was missed and still had the old color. So I called him to let me know when he would come back to complete the job. He gave me the run around and till this day has not the decency to call me back regarding the unfinished job.
I will never use his company again and urge you not to because he doesn't value the customer once he's paid in full.
If you dare to use him then make damn well sure he's completed the job before you pay him or you'll never see or hear from him again.

0 of 1 people found this review helpful.
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Trends Wood Finishing Inc

Refinishing, Refacing, and Staining experts. We offer a wide variety of finishes, as well as professional color matching. Low Cost - Friendly Service - Call now for a free quote.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.